Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Emily Loken

Cottonwood Heights,UT

Summary

Dynamic and detail-oriented professional with a proven track record at ARUP, excelling in specimen processing with a 60 tests per hour average. Skilled in problem-solving and time management, I enhance workflow efficiency while maintaining high accuracy. Experienced in customer service and office management, I thrive in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Specimen Processor

ARUP
04.2021 - Current
  • Process specimens accurately following established protocols and safety guidelines.
  • Maintain cleanliness and organization of workstations to ensure efficient workflow.
  • Prepare, organize, and review specimens prior to sending them to the appropriate lab to perform testing. This includes a review of the patient's unique identifiers, and accurate/appropriate specimen type and temperature, and aliquoting specimens when needed.
  • As a Tech IV, it is necessary each month to process a minimum of 40 tests per hour with little to no mistakes. My average tests per hour is 60, making me one of the top 20 processors out of over 500 processors in my department.
  • Assist Tech I and Tech IIs with questions and finishing orders they did not have system permission to finish on their own.

Customer Service Representative

Poulton Associates
03.2020 - 01.2021
  • Resolved inquiries efficiently from clients and other insurance agents regarding writing and servicing natural catastrophic insurance policies.
  • Received emails and phone calls from lenders to verify policy information and update mortgagee clauses.
  • Filed the initial forms necessary for customers calling in to report a claim and walked them though the next steps to expect regarding the claim.
  • Passed the licensing exam for Property and Casualty.

Office Manager

Brighton Ski Resort
12.2006 - 01.2018
  • Responsible for auditing daily cash and credit sales from banks and cashiers. Ensured tills were balanced and resolved any mistakes.
  • Created daily balance sheet to document and track overages and shortages at both department and cashier level to identify areas for improvement.
  • Resolved complaints related to daily/season passes, rentals, and other customer service issues such as season pass refunds or problems purchasing tickets on the website.
  • Managed team of 25 cashiers and helped improve morale and productivity by negotiating favorable outcomes between cashiers and higher levels of management.
  • Responsible for the scheduling 25+ cashiers for the ticket office, ski rentals and ski school.
  • Led initiatives for digital transformation, implementing software solutions that increased productivity such as spreadsheets tracking Ski Utah, and Ski Salt Lake visits.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.


Education

Bachelor of Arts - Parks, Recreation And Tourism

University of Utah
Salt Lake City, UT
12-2007

Skills

  • Specimen handling
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Customer service
  • Office management
  • Data entry
  • Scheduling
  • Staff hiring

Languages

English
Native or Bilingual
Spanish
Elementary

Certification

Sips and Tips permit

Food Handler's permit

Property and Casualty license

VFR, single engine Pilots license

Timeline

Specimen Processor

ARUP
04.2021 - Current

Customer Service Representative

Poulton Associates
03.2020 - 01.2021

Office Manager

Brighton Ski Resort
12.2006 - 01.2018

Bachelor of Arts - Parks, Recreation And Tourism

University of Utah

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Emily Loken