Emily Lockhart
Moncton,NB
Summary
Hardworking and dependable retail professional with a strong background in payment processing, merchandising, and sales support. Highly organized, proactive and punctual. Operates well within team-oriented environments. Able to provide friendly support to every customer with history of delivering excellent customer service in busy retail settings.
Overview
6
6
years of professional experience
Work History
Lash and Brow Technician
The Beauty Loft
12.2023 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Followed strict safety standards to protect clients from injury or infection.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Enhanced social audience interaction via social media and content partnerships.
Team Lead - Guest Services
Element5 Spa & Salon
08.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Managed content distribution to online channels and social media platforms.
Cosmetic Beauty Advisor
Shoppers Drug Mart
08.2022 - 09.2023
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Protected store assets and inventory via loss prevention procedures.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Supervisor
Shoppers Drug Mart
08.2020 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Cashier / Customer Service
Shoppers Drug Mart
11.2019 - 08.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Trained new team members in cash register operation, stock procedures and customer service
- Scanned items quickly to keep lines moving and reduce overall wait time
- Answered phone calls to assist customers with questions and concerns
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Assisted customers to find products, answered product questions and provided product solutions
- Assisted with purchases, locating items and signing up for rewards programs
- Exchanged and returned items, noting all details and placed returned merchandise in bins for restocking.
Cashier / Customer Service
McBuns Bakery
09.2018 - 04.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Welcomed customers, offering assistance to find necessary store items
- Helped customers find specific products, answered questions and offered product advice
- Inspected items for damage and obtained replacements for customers.
Education
GED Equivalent
Lash And Brow Technician
09.2023
Skills
- Customer Service
- Product Knowledge
- Customer greeting
- Product recommendations
- ID verification
- Issue resolution
- Returns and exchanges
- Cleaning & Organizing
- Cash register operation
- Able to lift 50 lbs
- Flexible
- Time management
- Operations Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Lash and Brow Technician
The Beauty Loft
12.2023 - Current
Team Lead - Guest Services
Element5 Spa & Salon
08.2022 - Current
Cosmetic Beauty Advisor
Shoppers Drug Mart
08.2022 - 09.2023
Supervisor
Shoppers Drug Mart
08.2020 - 08.2023
Cashier / Customer Service
Shoppers Drug Mart
11.2019 - 08.2020
Cashier / Customer Service
McBuns Bakery
09.2018 - 04.2019
GED Equivalent
Lash And Brow Technician
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