Emily Lizano
Woodbridge,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swim Instructor and Lifeguard
City Of Vaughan
01.2023 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Provided emergency first aid and CPR as needed.
Cashier
Dino's Nofrills
05.2020 - 12.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Ardene
11.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategies to increase sales and drive profits.
Education
Bachelor of Arts - Law And Society
York University
Toronto, ON04.2027
High School Diploma -
St Jean De Brebeuf
Vaughan, ON06.2022
Skills
- Money Handling
- Financial Software
- Data Inputting
- Attention to Detail
- Organizational Skills
- Problem Solving Aptitude
- Customer Service Excellence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Certification
- Emergency and Standard First Aid
- CPR- C Certification
- Illustrator Software
- Photoshop Software
Timeline
Swim Instructor and Lifeguard
City Of Vaughan
01.2023 - Current
Assistant Manager
Ardene
11.2020 - 09.2022
Cashier
Dino's Nofrills
05.2020 - 12.2022
Bachelor of Arts - Law And Society
York University
High School Diploma -
St Jean De Brebeuf
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