Emily Lewis
Beamsville
Summary
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Ruffin's Pet Centres
02.2024 - Current
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Associate
Ruffin's Pet Centres
08.2019 - 01.2024
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Participated in training sessions to stay updated on product information and company policies.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
Education
Current - Medical Laboratory Technician
Mohawk College of Applied Arts And Technology
Hamilton, ONHigh School Diploma -
Beamsville District Secondary School
Beamsville, ON01-2014
Skills
- POS systems
- Building customer loyalty
- Reliable and responsible
- Strong communication and interpersonal skills
- Cash handling accuracy
Certification
- CPR/AED certification, March 2025
- N95 Mask Fit, August 2024
Timeline
Retail Store Manager
Ruffin's Pet Centres
02.2024 - Current
Store Associate
Ruffin's Pet Centres
08.2019 - 01.2024
Current - Medical Laboratory Technician
Mohawk College of Applied Arts And Technology
High School Diploma -
Beamsville District Secondary School
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