Emily Legue
Terrace Bay,ON
Summary
Dynamic and results-oriented professional with a proven track record at Chartwell Retirement Residences, excelling in customer service and team collaboration. Leveraged exceptional organizational skills and a strong work ethic to enhance guest experiences and achieve record-breaking production levels. Expert in safe food handling and adept at fostering positive customer relationships, consistently exceeding service expectations.
Overview
3
3
years of professional experience
Work History
Server
Chartwell Retirement Residences
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Dishwasher
Chartwell Retirement Residences
07.2022 - 08.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Machine Operator
Seaway Yarns
11.2021 - 02.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Collaborated with team members to optimize production processes and improve overall performance.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
- Quickly shut down equipment in emergency situations following protocols.
Crew Member
Burger King
06.2021 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Holy Trinity Catholic Secondary School
Cornwall, ON06.2023
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Cleanliness standards
Safe Food Handling
Hospitality service expertise
Food Running
Menu Memorization
Sales expertise
Food safety understanding
Service prioritization
Supply Restocking
Sales Techniques
Active Listening
Organizational Skills
Team Collaboration
Languages
English
Professional Working
French
Limited Working
Working with children as well as elders
I have done a CO-OP in an elementary school, working and providing children with a safe and trusting environment to where they can learn and grow as small individuals.
Timeline
Dishwasher
Chartwell Retirement Residences
07.2022 - 08.2023
Server
Chartwell Retirement Residences
04.2022 - Current
Machine Operator
Seaway Yarns
11.2021 - 02.2022
Crew Member
Burger King
06.2021 - 11.2021
High School Diploma -
Holy Trinity Catholic Secondary School
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