EMILY LECOURT
Escondido,CA
Summary
Client-focused wellness and sales professional with experience in high-end hospitality, wellness studios, and recreational environments. Skilled in consultative sales, upselling, membership management, and client retention, with a proven ability to build rapport and trust with diverse clientele. Experienced in coordinating appointments, managing operational flow, and delivering luxury customer experiences in fast-paced, high-volume settings. Adept at handling sensitive client information, resolving concerns, and supporting revenue goals while maintaining professionalism and brand standards. Passionate about guiding clients toward services that enhance wellness, satisfaction, and long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Stone Brewing World Bistro and Gardens
05.2025 - Current
- Drove increased check averages through strategic upselling of premium menu items, beverages, and add-ons
- Built rapport with guests to create repeat customers and strong brand loyalty
- Identified customer needs and made tailored recommendations to enhance guest experience
- Managed high-volume transactions of 30-40 customers consistently while maintaining accuracy and service quality
- Handled objections and resolved concerns to ensure customer satisfaction
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Studio Coordinator
Breathe Degrees
04.2025 - Current
- As a Studio Coordinator at Breathe Degrees, I play a key role in delivering a transformative wellness experience through breathwork, movement, and cold therapy.
- I manage front-of-house operations while also actively engaging with clients.
- I guide first-time guests through breathwork demos and cold plunging sessions with a focus on safety, regulation, and breath awareness.
- Managed up to 28 clients, assisting with scheduling, check-ins, and service flow to optimize studio operations and client satisfaction
- Educated clients on services, memberships, and packages, supporting retention and repeat visits
- Built strong rapport with clients to encourage loyalty and long-term engagement
- Handled client questions, concerns, and objections with empathy and professionalism
- Assisted with client onboarding, service explanations, and membership conversions
- Supported retention initiatives by fostering consistent client relationships and follow-up
Lead Server/Trainer
LOMA
02.2023 - 01.2025
- Delivered elevated, high-touch service in a luxury dining environment with a focus on guest experience and retention
- Drove revenue through consistent and strategic upselling of premium menu items, cocktails, wine, and specialty offerings by 20% per check average
- Used consultative selling techniques to guide guests through menu selections based on preferences and dietary needs
- Consistently increased average check size through personalized recommendations
- Built strong guest rapport to encourage repeat visits and brand loyalty
- Maintained professionalism and composure in a fast-paced, high-expectation environment
- Collaborated with team members to meet nightly sales and service goals
- Managed multiple client experiences simultaneously while maintaining attention to detail and personalization
- Handled guest concerns and objections with discretion and solution-focused communication
- Represented the brand with polished appearance, product knowledge, and confident recommendations
Server/Bartender/Cashier
Enagic Golf Club
03.2022 - 01.2023
- Acted as a central point of coordination for guest service, orders, and payments
- Delivered high-touch service to up to 15 members consistently in an upscale fast pace environment
- Drove revenue through strategic upselling of premium food, beverages, and add-ons
- Built strong rapport with repeat clientele to encourage loyalty and consistent return visits
- Coordinated service flow between bar, dining areas, and point-of-sale to ensure smooth operations
- Managed cash handling, POS transactions, and daily reconciliations with accuracy and discretion
- Maintained polished presentation and professionalism aligned with brand
- Handled guest concerns and special requests with solution-focused communication
Education
NBHWC
Institute For Integrative Nutritio
04.2025
Health and Wellness Coach -
INN Institute
Remote11.2024
Business Administration - Business Administration And Management
Southwestern College
Chula Vista, CA06-2022
Skills
- Consultative Sales & Client Guidance
- Upselling & Cross-Selling
- Package & Membership Sales Management
- Supporting long-term client commitment and retention
- Closing & Rebooking Excellence
- Wellness Knowledge & Service Education
- Revenue & Performance Goal Support
- Appointment Scheduling & Operational Coordination
- Luxury Customer Experience & Professionalism
- Brand Representation & Team Collaboration
- Adaptability & Multitasking in Fast-Paced Environments
- Confidentiality & Ethical Standards
Certification
- Certified Health Coach, INN
Languages
English
Spanish
Timeline
Server
Stone Brewing World Bistro and Gardens
05.2025 - Current
Studio Coordinator
Breathe Degrees
04.2025 - Current
Lead Server/Trainer
LOMA
02.2023 - 01.2025
Server/Bartender/Cashier
Enagic Golf Club
03.2022 - 01.2023
NBHWC
Institute For Integrative Nutritio
Health and Wellness Coach -
INN Institute
Business Administration - Business Administration And Management
Southwestern College