Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Lashley

Kingston

Summary

Self-motivated, professional, and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Host

ONE EYED JACK'S
08.2024 - 12.2024
  • Provided exceptional customer service in a fast-paced dining environment.
  • Handled cash transactions and processed payments with attention to detail.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining areas throughout shifts.

Receptionist

GALLERY DENTAL CENTRE
09.2023 - 08.2024
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments using practice management software for optimal patient flow.
  • Verified patient details, including insurance and processed insurance claims accurately.
  • Assisted dental staff by preparing necessary documents and patient files promptly.
  • Handled incoming calls, directing inquiries to appropriate departments effectively.
  • Managed patient records confidentially, adhering to privacy regulations consistently.

Receptionist

THE DENTAL CENTRE
02.2022 - 06.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and processed customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.

Server

BOSTON PIZZA
06.2020 - 06.2022
  • Took and processed food and drink orders accurately.
  • Addressed customer inquiries and resolved complaints professionally.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Front End Cashier

VINCE'S MARKET
01.2020 - 03.2022
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with inquiries and provided product information.
  • Collaborated with team members to ensure smooth store operations.
  • Handled returns and exchanges in accordance with store policy.
  • Monitored inventory levels at front end and reported shortages to management.

Front Desk Representative

NRG4LIFE FITNESS
03.2020 - 05.2021
  • Greeted and assisted clients upon arrival at the fitness center.
  • Managed appointment scheduling for personal trainers and group classes.
  • Handled client inquiries regarding memberships and fitness programs.
  • Processed payments for memberships, services, and merchandise sales.
  • Maintained cleanliness and organization of the front desk area and lobby.

Customer Service Representative

CANADIAN TIRE GAS+
05.2015 - 03.2020
  • Processed fuel transactions and managed cash register efficiently.
  • Collaborated with team to ensure smooth operations during peak hours.
  • Conducted regular inventory checks for stock management purposes.
  • Trained new staff on customer service protocols and procedures effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - Psychology

Trent University
04.2028

Social Service Work - Social Service Worker

Durham College
04.2023

High School Diploma - undefined

Uxbridge Secondary School
06.2018

Skills

  • Customer service
  • Appointment scheduling
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Positive and professional
  • Upselling techniques
  • Multitasking and organization
  • Point-of-sale system
  • Document management

Certification

  • Ontario G Driver’s License
  • CPR/First Aid
  • Smart Serve
  • Lash Certification 07/2024 Lash Technician

Timeline

Server/Host

ONE EYED JACK'S
08.2024 - 12.2024

Receptionist

GALLERY DENTAL CENTRE
09.2023 - 08.2024

Receptionist

THE DENTAL CENTRE
02.2022 - 06.2023

Server

BOSTON PIZZA
06.2020 - 06.2022

Front Desk Representative

NRG4LIFE FITNESS
03.2020 - 05.2021

Front End Cashier

VINCE'S MARKET
01.2020 - 03.2022

Customer Service Representative

CANADIAN TIRE GAS+
05.2015 - 03.2020

Social Service Work - Social Service Worker

Durham College

High School Diploma - undefined

Uxbridge Secondary School

Bachelor of Arts - Psychology

Trent University
Emily Lashley