Emily Lashley
Kingston
Summary
Self-motivated, professional, and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Host
ONE EYED JACK'S
08.2024 - 12.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Handled cash transactions and processed payments with attention to detail.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
Receptionist
GALLERY DENTAL CENTRE
09.2023 - 08.2024
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using practice management software for optimal patient flow.
- Verified patient details, including insurance and processed insurance claims accurately.
- Assisted dental staff by preparing necessary documents and patient files promptly.
- Handled incoming calls, directing inquiries to appropriate departments effectively.
- Managed patient records confidentially, adhering to privacy regulations consistently.
Receptionist
THE DENTAL CENTRE
02.2022 - 06.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and processed customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Server
BOSTON PIZZA
06.2020 - 06.2022
- Took and processed food and drink orders accurately.
- Addressed customer inquiries and resolved complaints professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Front End Cashier
VINCE'S MARKET
01.2020 - 03.2022
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges in accordance with store policy.
- Monitored inventory levels at front end and reported shortages to management.
Front Desk Representative
NRG4LIFE FITNESS
03.2020 - 05.2021
- Greeted and assisted clients upon arrival at the fitness center.
- Managed appointment scheduling for personal trainers and group classes.
- Handled client inquiries regarding memberships and fitness programs.
- Processed payments for memberships, services, and merchandise sales.
- Maintained cleanliness and organization of the front desk area and lobby.
Customer Service Representative
CANADIAN TIRE GAS+
05.2015 - 03.2020
- Processed fuel transactions and managed cash register efficiently.
- Collaborated with team to ensure smooth operations during peak hours.
- Conducted regular inventory checks for stock management purposes.
- Trained new staff on customer service protocols and procedures effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Psychology
Trent University
04.2028
Social Service Work - Social Service Worker
Durham College
04.2023
High School Diploma - undefined
Uxbridge Secondary School
06.2018
Skills
- Customer service
- Appointment scheduling
- Conflict resolution
- Communication skills
- Team collaboration
- Positive and professional
- Upselling techniques
- Multitasking and organization
- Point-of-sale system
- Document management
Certification
- Ontario G Driver’s License
- CPR/First Aid
- Smart Serve
- Lash Certification 07/2024 Lash Technician
Timeline
Server/Host
ONE EYED JACK'S
08.2024 - 12.2024
Receptionist
GALLERY DENTAL CENTRE
09.2023 - 08.2024
Receptionist
THE DENTAL CENTRE
02.2022 - 06.2023
Server
BOSTON PIZZA
06.2020 - 06.2022
Front Desk Representative
NRG4LIFE FITNESS
03.2020 - 05.2021
Front End Cashier
VINCE'S MARKET
01.2020 - 03.2022
Customer Service Representative
CANADIAN TIRE GAS+
05.2015 - 03.2020
Social Service Work - Social Service Worker
Durham College
High School Diploma - undefined
Uxbridge Secondary School
Bachelor of Arts - Psychology
Trent University