Summary
Overview
Work History
Skills
Certificates Workshops
Education
Timeline
Generic

Emily Kujawka

Welland,ON

Summary

Hardworking, highly motivated social service worker that is eager to lend combined knowledge and skills to enhance working performance. Dedicated to forming trusting relationships and advocating for the best interests of the clientele served. Expertise in anti-human trafficking, homelessness and addictions using a trauma-informed lens with the work I provide. I am continuously updating my education with new training opportunities and obtaining up to date information within the social service sector.

Overview

9
9
years of professional experience

Work History

Home For Good Coordinator

YWCA
St Catharines, ON
05.2024 - Current
  • Follow deadlines and ensure all procedures are up to standards
  • Client case management
  • Monthly/Yearly fiscal statistics records for program
  • Move in/Move out forms
  • Collection of program fees and managing arrears
  • Intensive case planning with clients
  • Highly knowledgeable with community supports and connecting clients
  • Crisis intervention
  • On-call supervisor duties
  • On-going relationship building with community partners
  • Assisted in developing policies and procedures related to social service programs
  • Maintained accurate records of all client interactions and services provided
  • Advocated on behalf of clients at various levels

Intensive Case Manager

Niagara Region
St Catharines, ON
11.2023 - 05.2024
  • Developed and implemented individualized treatment plans for clients to address their mental health needs.
  • Provided crisis intervention services to individuals experiencing emotional distress
  • Case planning and case management
  • Trauma informed approach knowledge
  • Harm reduction Approach
  • Addiction and mental health knowledge and expertise
  • Developing relationships based on trust and empathy -Working under high pressure and crisis situations
  • Provided crisis intervention and supportive counseling services to clients in a variety of settings including home visits and group sessions.

Family Shelter Advocate (Part Time)

YWCA
09.2023 - 11.2023
  • Connecting with landlords around Niagara Region for housing opportunities, HIFIS knowledge, Provide supports and assistance to family shelter clients, Maintaining relationships with Ontario Works and other community resources, Intake/discharge responsibilities, Helping families with the transition from shelter to a safe living environment, On-Call supervisor duties

Home for Good Intensive Case Manager (Part Time)

YWCA Niagara Region
09.2023 - 11.2023
  • Case management for 5 Home for Good clients, Support and outreach, HIFIS knowledge, Clerical work, filing, emailing, statistics are complete on time, Timely responses to emails and calls, Assist with move in/move out forms, Develop and maintain working relationships with community partners and Niagara Region, Ensure a safe and hazard free environment for clients, On-Call supervisor duties

Anti-Human Trafficking Transitional Support Worker

YWCA Niagara Safer House
08.2022 - 08.2023
  • Engaging and supporting women who have experienced sexual exploitation with human trafficking, Case management, Developing plans with clients for independent living, Community and social outreach, Collaborating with Skills Development team, Attend weekly meetings and training sessions regularly., Facilitating weekly drop-in programs, Transitional housing applications, Community referrals, HIFIS Knowledge, By-Names-List Champion through Niagara Region, Cultural and LGBTQ+ Supports.

Support Staff

Towards Recovery Clinic
05.2020 - 06.2022
  • Urine sampling patients in a timely manner, Case management, Checking patients in to see Doctor and noting any requests, Communicating with Doctor about patients, Faxing prescriptions to appropriate pharmacies, Maintain a high-level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management, Facilitate clients in OTN sessions and conducting CARE calls to patients, Respond to general inquiries and making appropriate referrals within CATC HealthCare teams

Bartender/Supervisor

St Louis Bar & Grill
11.2015 - 09.2020
  • Pouring cocktails and beer, Supervising servers on shift, Ordering liquor/beer, Daily counts, Poured and prepared mixed drinks for multiple customers daily and created new libations drawing in clientele, Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings, Assisted servers with specialty drinks orders by preparing on-demand items without delay, Set up bar for operation, obtained cash bank and stocked service bar, Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers., Travel with corporate company to open new locations, Scheduling and ordering bar/liquor supplies

Intensive Case Manager

Niagara Region
Current
  • Case Management, Case notes, Trauma informed approaches with participants, Connecting and maintaining relationships with other community partners and resources, Harm reduction approaches and knowledge, Experience working with the homeless population, Administrative duties

Woman’s Advocate at all Emergency Shelters

YWCA Niagara Region
05.2020
  • Responsive to emotional, behavioral, and physical needs of clients, Assist clients in achieving individualized personal or housing goals, Case management, Knowledge to resolve conflict quickly and successfully, Responding and recognizing crisis situations, Advocating for women who are affected by homelessness, addiction, and mental health, Mental health and addiction knowledge, HIFIS Knowledge

Keyholder | Ardene

  • Engaged with customers to effectively build rapport and lasting relationships, Delivered high level of assistance by locating products and checking store system for merchandise at other sites, Maintained customer satisfaction while handling clothing product returns quickly and professionally, Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise, Maintained records related to sales, returns and inventory.

Volunteer/Student Placement

YWCA Homes for Good/Family Shelter
  • Weekly Homes for Good unit checks, Grocery shopping for family shelter, Advocating for families in need of housing, Finding budget appropriate rental listing for clients, Case management

Counselling Supports, Pathstone Mental Health

  • Conducting life space interviews, Meeting one-on-one with children and/or families, Recording any change of behavior., Referring to other Pathstone programs, Case management

Community Partnership Program, Pathstone Mental Health

  • Therapeutic activity planning and implementing, Helping students with schoolwork, Conducting life space interviews, Advocating for children/youth, Assisting with daily tasks and co-facilitating activities, Case management

Skills

  • Case Management
  • Attention to Detail
  • Treatment Planning
  • Discharge Planning
  • Therapeutic Services
  • Risk Assessment
  • HIFIS Knowledge
  • Emergency Response Training
  • Community Referrals
  • MS Office
  • Community Outreach Expertise
  • Case Notes
  • Adaptable
  • Leadership
  • By-Names-List Champion

Certificates Workshops

  • SafeTALK training- Suicide Prevention
  • Trauma Informed Care Workshop
  • CPR Training
  • Anti-Human Trafficking Training
  • De-escalating Violent Situations
  • Non-Crisis Intervention Certificate
  • Integrative Trauma and Attachment Model – 2-day training
  • Smart Serve

Education

University of Waterloo, Social Development Studies, August 2024, Niagara College, Welland, ON, Advanced Diploma, Child and Youth Care, True, Fall 2022, Laura Secord Secondary, High School Diploma, False

Timeline

Home For Good Coordinator

YWCA
05.2024 - Current

Intensive Case Manager

Niagara Region
Current

Intensive Case Manager

Niagara Region
11.2023 - 05.2024

Family Shelter Advocate (Part Time)

YWCA
09.2023 - 11.2023

Home for Good Intensive Case Manager (Part Time)

YWCA Niagara Region
09.2023 - 11.2023

Anti-Human Trafficking Transitional Support Worker

YWCA Niagara Safer House
08.2022 - 08.2023

Support Staff

Towards Recovery Clinic
05.2020 - 06.2022

Woman’s Advocate at all Emergency Shelters

YWCA Niagara Region
05.2020

Bartender/Supervisor

St Louis Bar & Grill
11.2015 - 09.2020

Keyholder | Ardene

Volunteer/Student Placement

YWCA Homes for Good/Family Shelter

Counselling Supports, Pathstone Mental Health

Community Partnership Program, Pathstone Mental Health

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