Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emily Kuester

Victoria,BC

Summary

Dependable server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skillful in personal recommendations on products, working effectively unsupervised, and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Sticky Wicket Pub
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed cash transactions, and maintained a cash float.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Barista

Starbucks
02.2022 - 04.2023
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.

Server/Hostess

WildCat Grill
07.2020 - 09.2022
  • Trained new employees on restaurant procedures and plating techniques.
  • I was responsible for managing my own cash float, as well as my cash out at the end of every night
  • I also cleared, cleaned and reset tables
  • As well as helping in the kitchen with food orders and closing responsibilities.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.

Hostess/Server

Legends Bistro, Cultus Lake Golf Course
05.2019 - 08.2021
  • Summer employment mainly (occasional help in off season)
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

Associate Degree - Biology

Camosun College
Victoria, BC
04.2025

High School Diploma -

Sardis Secondary
Chilliwack, BC
06.2020

Skills

  • Product Upselling and Cross Selling
  • Calm Under Pressure
  • Team Leadership
  • Speedy and Efficient
  • Food Serving and Preparation
  • Detail-Oriented
  • High Energy and Stamina
  • Transactions and Cash Handling
  • Point of Sale Systems
  • Menu Memorization
  • Customer Service
  • Conflict Resolution

Languages

French
Full Professional

Certification

  • Licensed First Aider - 2018
  • Serving It Right
  • Food Safe Level 1

Timeline

Server

Sticky Wicket Pub
04.2023 - Current

Barista

Starbucks
02.2022 - 04.2023

Server/Hostess

WildCat Grill
07.2020 - 09.2022

Hostess/Server

Legends Bistro, Cultus Lake Golf Course
05.2019 - 08.2021

Associate Degree - Biology

Camosun College

High School Diploma -

Sardis Secondary

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Emily Kuester