Emily Kho
Whitby,ON
Summary
Dynamic professional with a multifaceted background in retail, performing arts, and customer service. Excels in enhancing customer experiences and optimizing operations through outstanding organizational and communication skills. Proven track record of improving customer satisfaction and operational efficiency, supported by strong problem-solving capabilities. Highly skilled in Microsoft applications, facilitating effective content creation and administrative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Associate
Sequins Plus Inc.
Oshawa, Ontario
09.2021 - 09.2024
- Fulfilled all duties as a retail associate, including cashier work, customer communication, and restocking.
- Addressed customer concerns while facilitating a smooth checkout process.
- Assisted customers in finding products, answered questions, and made product recommendations.
Dance Instructor, Camp Manager, & Administrator
Creative Connexions Performing Arts Centre
Ajax, Ontario
06.2024 - 08.2024
- Managed and taught dance classes for students in various styles, including ballet, acro, and hip-hop.
- Choreographed original routines for both summer camp and dance class performances.
- Handled aspects of camp and intensive management, including scheduling, administrative tasks, and event coordination.
- Used editing and design applications to create content and visuals for social channels.
- Ensured a positive experience for students and parents through effective communication, safety oversight, and collaborative teamwork.
Volunteer Exchange
Sweat and Tonic
Toronto, Ontario
05.2024 - 06.2024
- In exchange for class credits, executed tasks such as warmly welcoming and checking in guests to classes, assisting with basic guest service inquiries, maintaining the studio space by performing routine and miscellaneous tasks, assisting the Back of House team behind the scenes to clear and reset the studio space, and performing miscellaneous administrative tasks as required.
Assistant Dance Teacher
Traditions Academy of Dance
Whitby, Ontario
09.2018 - 06.2022
- Supervised ballet, jazz, lyrical, and modern dance classes, and choreographed fun and exciting dance routines to encourage participants to move and exercise.
Actress
Our House Media
Toronto, Ontario
06.2017 - 06.2017
- Acted in Scariest Night of My Life directed by PJ Naworynski as Kara.
Education
Bachelor of Fine Arts - Performance Dance
Toronto Metropolitan University
Toronto, ON05-2026
High School Diploma - With Honours
All Saints Catholic Secondary School
Whitby, ON06-2022
Skills
- Organization
- Teamwork
- Time management
- Collaboration
- Administration
- Communication
- Reliability
- Customer service
- Problem solving
- Microsoft
Certification
Smart Serve, 2023
Timeline
Dance Instructor, Camp Manager, & Administrator
Creative Connexions Performing Arts Centre
06.2024 - 08.2024
Volunteer Exchange
Sweat and Tonic
05.2024 - 06.2024
Retail Associate
Sequins Plus Inc.
09.2021 - 09.2024
Assistant Dance Teacher
Traditions Academy of Dance
09.2018 - 06.2022
Actress
Our House Media
06.2017 - 06.2017
Bachelor of Fine Arts - Performance Dance
Toronto Metropolitan University
High School Diploma - With Honours
All Saints Catholic Secondary School
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