Emily Kanters
Ottawa,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Member Support Specialist
Goodlife Head Office
09.2021 - Current
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined support process for quicker resolution times, ensuring timely assistance to members.
- Developed strong relationships with members through empathetic communication and effective problem-solving skills.
- Contributed to the improvement of member retention rate by delivering exceptional support experiences.
Early Childhood Educator
London Children's Connection
03.2019 - 09.2021
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Boosted children''s social skills development through group projects and collaborative games.
- Improved literacy rates by implementing targeted reading interventions and guided reading sessions.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Personal Trainer
GoodLife Fitness
01.2018 - 03.2019
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
Education
Associate of Arts - Psychology
Laurentian University
Greater Sudbury, ON08.2023
Diploma - Early Childhood Education
Fanshawe College of Applied Arts And Technology
London, ON04.2021
Certificate - General Arts And Science
Fanshawe College of Applied Arts And Technology
London, ON04.2020
Skills
Customer service orientation
- Task prioritization
- Technical proficiency
- Problem-solving abilities
- Quality assurance
- Microsoft Office
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Member Support Specialist
Goodlife Head Office
09.2021 - Current
Early Childhood Educator
London Children's Connection
03.2019 - 09.2021
Personal Trainer
GoodLife Fitness
01.2018 - 03.2019
Associate of Arts - Psychology
Laurentian University
Diploma - Early Childhood Education
Fanshawe College of Applied Arts And Technology
Certificate - General Arts And Science
Fanshawe College of Applied Arts And Technology
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