Emily Judd
Victoria,BC
Summary
Amiable and dedicated worker offering more than 8 years of comprehensive experience in customer service fields. Familiar with POS and cash register operations, assisting customers over the phone, housekeeping, and office work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Budtender/Sales Associate
The Original FARM Hillside
08.2022 - 09.2023
- Greeted customers and remembered orders from returning customers
- Trained under local cannabis experts, memorizing brands, methods of smoking, and curing practices
- Understood customer concerns and directed them to the most helpful product
- Managed financial transactions with a POS system involving cash, debit, and credit
- Worked with a team to delegate responsibility and aid in customer experience.
Concierge/Customer Service
Tapestry Senior Living
07.2021 - 08.2022
- Greeted and conversed with familiar residents upon their arrival
- Worked in harmony with both customers and management, connecting the two in a direct and timely manner
- Prepared and printed invoices, daily activity sheets, and meeting write-ups
- Assisted in the kitchen, including dishwashing and food preparation
- Took initiative in housekeeping duties, familiarizing myself with WHMIS and procedural cleaning operations.
Front Counter Cashier
Tim Hortons
09.2019 - 12.2019
- Processed sales, returns and exchanges using POS register system
- Identified customer needs and promoted matching targets to enhance store revenue
- Addressed and resolved customer complaints with friendly and level-headed assistance
- Performed cash count-out at end of each shift and addressed all queries from customers
- Trained new team members in cash register operation, stock procedures and customer service
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Server and Cashier
Heritage Park
09.2015 - 08.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Prepared salads, appetizers, and set up garnish stations to assist kitchen staff
- Collaborated with host, bus person and cook to serve up food and beverage options.
Education
Bachelor of Arts - English and Philosophy
University of Victoria
Victoria, BC04.2025
High School Diploma -
Holy Trinity Academy
Calgary, AB06.2018
Skills
- Customer Service
- Product Knowledge Expertise
- Working with POS Systems and Handling Cash
- Food Service and Preparation
- Team Cooperation and Delegation
- Time Management
- Documentation Review
- Inventory and Stocking
Certification
ProServe Certificate
Selling it Right Certificate
Volunteer Experience
Cornerstone Café (2011-2018): a Not-For-Profit organization located in Calgary, Alberta. Duties included greeting and serving customers, placing orders in the POS system, entering debit transactions, restocking and organization, teamwork and communication with coworkers, bagging assistance, scanner operations, security monitoring, restocking merchandise, handling cash, cleaning and bussing tables.
Calgary Food Bank (2011-2018): a Not-For-Profit organization located in Calgary, Alberta. Duties included: packing boxes, answering phone calls, working in a conveyor line, general warehouse cleanup and support.
Centripetal Force Baton and Dance Club (2017-2018): Assistant Coach. Duties included: championing head coach, communicating expectations, modelling effective habits, building positive relationships, improvement of technical skills.
Timeline
Budtender/Sales Associate
The Original FARM Hillside
08.2022 - 09.2023
Concierge/Customer Service
Tapestry Senior Living
07.2021 - 08.2022
Front Counter Cashier
Tim Hortons
09.2019 - 12.2019
Server and Cashier
Heritage Park
09.2015 - 08.2019
Bachelor of Arts - English and Philosophy
University of Victoria
High School Diploma -
Holy Trinity Academy
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