Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Janisse

Fergus

Summary

Experienced in directing workplace activities and engaging with patrons on a daily basis. Develops strategies, provides training, and sets individual and team goals. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Librarian Assistant

Western Libraries
09.2023 - Current
  • Enhances library user experience by efficiently managing the circulation desk and addressing patron needs.
  • Assists in maintaining an organized collection through regular shelf reading, inventory checks, and material processing.
  • Contributes to a positive learning environment by providing exceptional customer service to students and faculty.
  • Answers patron questions in-person or by phone regarding library services and resources.

Retail Sales Associate

The Wine Shop
04.2023 - Current
  • Greets customers and helps with product questions, selections and purchases.
  • Monitors sales floor and merchandise displays for presentable condition, taking corrective action such as restocking and reorganizing products.
  • Opens and closes store independently and prepares daily bank deposit.
  • Balances and organizes cash register by handling cash and counting change.

Team Leader

McDonald's
03.2018 - 08.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked in various positions such as Crew Trainer, Guest Experience Leader, and Manager-in-Training
  • Was a member of the Health & Safety Committee

Education

Honours Bachelor of Arts - English Language And Literature

Western University
London, ON
10.2024

Skills

  • Customer Satisfaction and Service
  • Issue Resolution
  • Teamwork and Collaboration
  • Coaching and Mentoring

Certification

  • Certified Food Handler with In Good Hands, 2022
  • Certified in First Aid and CPR with McDonald's, 2022
  • Certified in SmartServe, 2023

References

Lisa Kish (Manager, The Wine Shop)

lisa.kish@thewineshops.com


Rahul Pathania (Shift Manager, McDonald's)

(647) 673-6960


Mary Marshall (Character Reference)

(519) 939-9390

Timeline

Student Librarian Assistant

Western Libraries
09.2023 - Current

Retail Sales Associate

The Wine Shop
04.2023 - Current

Team Leader

McDonald's
03.2018 - 08.2022

Honours Bachelor of Arts - English Language And Literature

Western University

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Emily Janisse