Emily Hughes

Starting as a barista 2021 making drinks with speed, quality, and service a ranked up 2023-2024 as shift lead handling the on shift money aspect, cleaning, customers, maintenance, and still worked at my job as a barista. i will be at dutch starting this august 5 years now as a hard working employee of such a stunning establishment that taught me people and communication skills, money skills, and how to balance customer relationships in a fast paced work environment!

• Collaborated with team to maintain cleanliness and organization of work areas.
• Engaged with customers to address inquiries and resolve issues promptly.
• Maintained compliance with health and safety regulations during shifts.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Responded to and resolved customer questions and concerns.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Established positive rapport with customers and staff members alike through strong communication skills.