Emily Howarth
Calgary
Summary
Personable, driven and passionate, versed in managing telephone, email, and in-person communications. Demonstrated over 12 years of customer relations, management and administrative support expertise. Self-motivated professional with excellent communication skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Social Media Manager
The Brand. Agency
12.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased customer engagement through social media.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Cultivated strong corporate image and identity with clear branding.
- Boosted brand engagement by creating compelling social media posts and campaigns.
Aesthetician
Butter Beauty Parlour
01.2023 - 06.2023
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Sterilized equipment for patient treatments.
- Performed various treatments such as facials, chemical peels, microneedling, pedicures, manicures, waxing, lash lifts, and brow laminations.
- Informed guests of appropriate products available to increase retail sales
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Administrative Assistant
The Institute Of Wellness/ Mount Royal Surgical
01.2021 - 01.2022
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Aesthetician
Ste. Annes Spa
04.2018 - 05.2020
- Prepared facility and equipment, including and for client visits.
- Consulted with clients and performed treatments to address skincare needs.
- Educated clients on skin conditions, treatments and products to grow sales.
- Set up patient rooms and sterilized equipment.
- Provided excellent customer service and skin care treatments to all clients.
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Completed treatments such as manicures, pedicures, body treatments, facials, and massage.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Assistant Manager
Goodlife Fitness
12.2016 - 03.2018
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Oversaw team development according to industry service standards to further customer loyalty.
- Supported sales management initiatives to optimize business development.
- Enhanced sales by implementing merchandising and promotional improvements.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Delegated daily tasks to team members.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Diploma - Aesthetics
St. Lawrence College
08.2009
Skills
- Efficient
- Organization Skills
- Strong communication
- Data Entry
- Excel Spreadsheets
- File Organization
- Time Management
- Customer Service
- Surgery Preparation
- Product and Service Sales
- Client recordkeeping
- Computer Skills
- Cash Deposit Preparation
- Social Media Management
- Photo and Video Editing
Accomplishments
- Received the Honor Society award for entire duration of attendance at North Hastings High School
- Graduated college with a overall 4.0 GPA
- Certified in ProServe
- Completed and passed WHMIS and CPR training
- Completed and passed anaphylaxis and infection control/prevention training
- Completed lash certification
Languages
English
Native or Bilingual
Timeline
Social Media Manager
The Brand. Agency
12.2023 - Current
Aesthetician
Butter Beauty Parlour
01.2023 - 06.2023
Administrative Assistant
The Institute Of Wellness/ Mount Royal Surgical
01.2021 - 01.2022
Aesthetician
Ste. Annes Spa
04.2018 - 05.2020
Assistant Manager
Goodlife Fitness
12.2016 - 03.2018
Diploma - Aesthetics
St. Lawrence College
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