Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Emily Hoskins

Summary

Dynamic and highly reliable professional with extensive experience in customer service, notably at East Side Studios And The Pearl. Proven ability to multitask effectively while maintaining high standards of cleanliness and hygiene. Recognized for enhancing customer satisfaction and increasing sales through exceptional communication and beverage preparation skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

East Side Studios
01.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bottle Service/ Hostess

The Pearl
08.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.

Licensed Tattoo Artist

Self Employed
09.2019 - Current
  • Increased repeat business through exceptional customer service and attention to detail during tattoo sessions.
  • Educated clients on proper aftercare procedures, reducing the risk of infection or complications post-tattoo session.
  • Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
  • Managed inventory of supplies including ink, needles, gloves, and cleaning products to ensure optimal stock levels at all times.

Bartender/server

Tinys Pizza
12.2022 - 01.2023
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Assisted with inventorying beverage stock and bar supplies.

Education

High School Diploma -

Burnaby Central Secondary
Burnaby, BC

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Payment processing
  • Cash register operation
  • Menu memorization
  • Alcohol awareness
  • Food service
  • Beverage preparation
  • Inventory

Languages

French

Certification

Serving It Right


Timeline

Bartender

East Side Studios
01.2024 - Current

Bottle Service/ Hostess

The Pearl
08.2023 - Current

Bartender/server

Tinys Pizza
12.2022 - 01.2023

Licensed Tattoo Artist

Self Employed
09.2019 - Current

High School Diploma -

Burnaby Central Secondary

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Emily Hoskins