Emily Horton
Ottawa,ON
Summary
As a motivated professional, I have a proven track record in strategic communications, marketing, public relations, and strong management. My service industry roles as server, social media manager, and general manager have refined my skills in customer engagement, leadership, and social media strategy. I possess strong interpersonal skills, crisis management abilities, and a deep understanding of customer behavior, transferable to diverse industries. My expertise includes crafting narratives, devising innovative marketing strategies, and enhancing brand visibility for organizational success.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
The Belmont
Ottawa
09.2023 - Current
- Created new menu items, implemented effective marketing campaigns, and developed strategies for operational efficiency and customer satisfaction.
- Provided exceptional customer service by anticipating guest needs, resolving complaints professionally, and maintaining positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities and improved brand awareness.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees, working closely with team members to ensure high-quality service.
Social Media Manager
The Belmont
Ottawa, ON
07.2022 - Current
- Monitored customer comments on social media channels, managed daily operations of all accounts, and maintained knowledge of emerging technologies.
- Designed promotional materials and crafted visual designs for consistent brand messaging across digital platforms.
- Developed and implemented comprehensive social media strategies to increase brand awareness and engagement.
- Reviewed analytics data, researched industry trends, and identified collaboration opportunities to enhance content creation and campaigns.
Server
The Belmont
Ottawa
11.2021 - Current
- Accurately recorded orders and ensured courteous, efficient service to all guests.
- Followed health safety guidelines and upheld high sanitation standards per health department regulations.
- Provided excellent customer service, checked with customers for satisfaction, and promptly addressed any issues.
- Trained new employees on restaurant procedures and developed rapport with guests to generate repeat business.
Education
Bachelor of Public Affairs & Bachelor of Communication And Media Studies Honours - Sociology & Communications And Media
Carleton University
Ottawa, ON04-2024
Skills
- Public and Media Relations
- Customer Engagement
- Marketing Skills
- Team Management
- Organization and Prioritization
- Brand Standards Promotion
- Complaint Resolution
- Social Media Marketing
- Business Development
- Project Management
- Service Quality Improvement
Accomplishments
- Dean's Honour List
Languages
English
Full Professional
Affiliations
- Volunteering and event planning at the Breaking Bread Breaking Stigma 2022 (Hopewell Eating Disorders Support Centre).
Timeline
Restaurant Manager
The Belmont
09.2023 - Current
Social Media Manager
The Belmont
07.2022 - Current
Server
The Belmont
11.2021 - Current
Bachelor of Public Affairs & Bachelor of Communication And Media Studies Honours - Sociology & Communications And Media
Carleton University
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