Emily Hoover
Clovis
Summary
My objective is to obtain a position where my skills and knowledge can be utilized to their fullest potentials. Talented title clerk skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Title Clerk
Ballard Licensing
02.2023 - 03.2024
- As a title clerk I was in charge of licensing all vehicles
- Reviewed and processed title applications for vehicle registration
- Updated computer systems with new information about vehicles sold or transferred between owners
- Issued temporary permits and registrations as needed for newly purchased vehicles
- Verified ownership documents, identification, and supporting paperwork for accuracy
- Maintained orderly, user-friendly and current filing system for office personnel
- Delivered fast and friendly service to handle questions and service complaints
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Approached and solved problems with initiative and sound judgment.
Title Clerk
Ford Hyundai and Genesis of Kirkland
07.2019 - 04.2021
- As a title clerk I was in charge of licensing all new vehicles that were sold
- Checked and corrected forms for accuracy
- Made certificate of fact for any incorrect information
- Checked schedules of new licensing to ensure nothing pending past 30 days
- Verified funding status of deals and communicated with finance manager
- Assisted in closing deals and logging them into the Reynolds system
- Handled trade-in vehicles by obtaining payoffs and completing report of sale
- Contacted lien holder companies to resolve payment issues and obtain titles.
BDC Representative
BMW of Bellevue
12.2015 - 07.2019
- As the cashier at BMW, cashed out customers and collected money from businesses and warranty companies for the Parts and Service Department
- Documented daily cash intake and balanced cash drawer
- Managed sublets for other body shops
- Scheduled service appointments and made outbound calls for follow-up on customer's cars.
Shift Leader
Taco Bell
01.2015 - 09.2015
- Managed a team of eight employees
- Ensured completion of daily tasks
- Handled cashier duties.
Education
Skills
- Excellent multi-tasker
- Fast learner
- Multi-tasker
- Team Member
- Customer Service
- Typing
- Front desk
- Growing experience
- Dealership experience
- Windows
- Cash handling
- Filing
- Clerical experience
- Cold Calling
- Time Management
- Title Processing
- Attention to Detail
- Deadline Management
- Problem Solving
- Professional Demeanor
- Teamwork and Collaboration
- Goal Setting
- Reliability
- Effective Communication
- Excellent Communication
- Problem-Solving
Certification
Driver's License
Timeline
Title Clerk
Ballard Licensing
02.2023 - 03.2024
Title Clerk
Ford Hyundai and Genesis of Kirkland
07.2019 - 04.2021
BDC Representative
BMW of Bellevue
12.2015 - 07.2019
Shift Leader
Taco Bell
01.2015 - 09.2015
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