Emily Holley
Susanville
Summary
Dedicated professional with strong skills in customer service, conflict resolution, and facility management. Proven ability to maintain tenant relations and resolve inquiries to enhance satisfaction and retention.
Overview
7
7
years of professional experience
Work History
Resident Manager
Chaney Self Storage
Susanville
11.2023 - Current
- Managed daily operations of self-storage facility, optimizing functionality and tenant experience.
- Assisted customers with rental agreements and storage unit selection.
- Oversaw facility cleanliness and organization, maintaining a welcoming environment.
- Resolved customer inquiries and complaints, enhancing tenant satisfaction and promoting retention.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Developed marketing materials to effectively communicate property amenities and attract potential tenants.
Peer Support Specialist
County of Lassen
Susanville
08.2023 - 11.2023
- Educated clients on resources and community services to empower informed decision-making.
- Actively listened and responded empathetically when interacting with clients.
- Collaborated in weekly team meetings to discuss cases and co-create tailored treatment plans.
- Engaged in trainings on best practices for supporting individuals with mental health issues to enhance service delivery.
Showing Specialist
Utopia Property Management
Susanville
11.2021 - 08.2023
- Managed tenant inquiries and provided timely responses to concerns.
- Coordinated property maintenance requests with vendors and contractors to ensure timely resolution of tenant issues.
- Conducted property inspections to identify maintenance needs and safety issues.
- Maintained accurate records of tenant information and property documents.
- Participated in ongoing training and compliance activities.
- Reviewed documents for accuracy, enhancing quality and compliance before submission or publication.
- Maintained positive working relationships with staff and management, fostering a collaborative work environment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Manager
Lumberjacks Restaurant
Susanville
08.2021 - 11.2021
- Oversaw daily operations and staff scheduling to optimize service flow and enhance customer satisfaction.
- Trained new employees on restaurant policies and customer service standards.
- Monitored food safety and cleanliness standards throughout the restaurant.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Monitored staff performance and addressed issues to maintain team effectiveness and service quality.
- Enforced customer service standards and resolved customer problems to ensure positive dining experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Office Assistant
Helzberg Diamonds
Reno
10.2020 - 07.2021
- Organized inventory and maintained optimal stock levels to support sales in retail environment.
- Assisted customers with product inquiries and sales transactions.
- Processed incoming shipments and arranged products for accurate and appealing displays.
- Supported marketing initiatives by preparing promotional materials and displays.
- Maintained organized filing system for paper documents and electronic files to enhance information retrieval.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Sales Associate
Silver And Blue Outfitters
Reno
07.2019 - 07.2021
- Delivered product knowledge and tailored recommendations to enhance customer experience.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Handled customer complaints in a professional manner.
- Processed sales transactions using point-of-sale systems.
- Collaborated with team members to meet store goals and elevate service standards.
- Worked with fellow sales team members to achieve group targets.
- Trained new associates on sales techniques and store procedures.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Lassen High School
Susanville, CA06.2019
Skills
- Lease administration
- Tenant relations
- Rent collection
- Facility management
- Customer service
- Record keeping
- Marketing materials
- Problem solving
- Time management
- Effective communication
- Conflict resolution
Timeline
Resident Manager
Chaney Self Storage
11.2023 - Current
Peer Support Specialist
County of Lassen
08.2023 - 11.2023
Showing Specialist
Utopia Property Management
11.2021 - 08.2023
Manager
Lumberjacks Restaurant
08.2021 - 11.2021
Office Assistant
Helzberg Diamonds
10.2020 - 07.2021
Sales Associate
Silver And Blue Outfitters
07.2019 - 07.2021
High School Diploma -
Lassen High School