Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hogewoning

London,Ontario

Summary

I am a customer experience employee with a passion for great connections and dedication to an optimal customer experience and customer loyalty. I have the ability to work independently, as a member of a team, and confidently leading teams especially in moments of need. Through my work I have developed strong skills in active listening, communication, and collaboration.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2022 - Current
  • Managing and supervising staff to ensure the company standards are being met and coaching regarding areas of growth.
  • Inventory management such as ordering of daily products, accurately counting stock of all products within the store, and assessing daily foods sold and pulling products to meet store sales.
  • Create long lasting customer connections by eagerly greeting customers, assisting in order building, crafting each order with care, and conflict resolution.
  • Upholding Starbucks Missions and Values especially in moments of high stress to uplift staff morale and creating a positive, caring environment.
  • Keeping open communications with the store manager and area manager regarding sales goals, store operations, and collaborating to improve weaker areas within the store.
  • Manage cash by performing safe counts, counting tills, creating deposits, and receiving cash orders.

Guest Experience Leader

McDonald's
11.2018 - 08.2020
  • Serving customers and creating lasting connections with a focus on customer experience in a fast paced work environment.
  • Working alongside and supporting the team by sliding into areas of need across the restaurant to continue to meet our store goals.
  • Specialization in customer recovery and conflict resolution, handling all recoveries attentively and with care, with a focus on de-escalation.
  • Crafting beverages, assembling orders, preparing food, operating kitchen equipment, and ensuring safety and hygiene standards are being met and maintained.
  • Training new members of staff according to the provided training manuals while adjusting the approach based on the employees needs and learning styles.

Education

Art Fundamentals

Sheridan College
Oakville, ON

High School Diploma -

Catholic Central

Skills

  • Cash Handling
  • Point of sale systems (POS)
  • Conflict Resolution / De-escalation
  • Inventory Management
  • Multitasking Abilities
  • Interpersonal Skills
  • Problem Solving
  • Training and Coaching
  • Building Customer Loyalty

Timeline

Shift Supervisor

Starbucks
11.2022 - Current

Guest Experience Leader

McDonald's
11.2018 - 08.2020

Art Fundamentals

Sheridan College

High School Diploma -

Catholic Central

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Emily Hogewoning