Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Emily Hogan

Holland Landing,ON

Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

Rogers Communications
04.2022 - 03.2024
  • Responsible for inventory reconciliation above $1.2 Million.
  • Conducted regular inventory audits to ensure accuracy, leading to year-over-year best-in-class shrink rates (0.06%-0.01% loss rates over 10 years in management). Leading team members to minimize discrepancies and financial loss.
  • Mentored team members and peers on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
  • Reviewed and monitored inbound inventory, outbound shipments and followed up with discrepancies resulting in minimal loss in shipping.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies as a top priority.
  • Collaborated with cross-functional teams to ensure accurate forecasting, stock balancing and replenishment of inventory levels.
  • Reported directly to Loss Prevention and Area Manager on area-wide (14 stores) inventory performance as inventory Prime. Working to highlight areas for improvement and drive continuous improvement initiatives.
  • Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
  • Worked with leadership to analyze the business location and implement practices to fulfill sales goals.
  • Consistently achieved customer satisfaction targets (CSAT) by ensuring prompt order fulfillment through efficient inventory management practices.
  • Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
  • Ensured compliance with all applicable laws, regulations, safety standards and company policies.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.


Administrative Assistant

Exile Designs
07.2017 - 06.2023
  • Developed and maintained filing systems for confidential documents and records.
  • Served as the primary point of contact for the main contractor, Renuit.
  • Facilitating operational and administrative inquiries.
  • Monitored ongoing compliance for employees concerning background checks and appropriate insurance policies according to company expectations.
  • Successfully transitioned existing and new customer profiles into Microsoft CRM software.
  • Processed contracts, ensuring the accuracy of timelines, product and labour costs and processed payments.

Retail Assistant Manager

Rogers Communications
02.2014 - 04.2022
  • Utilized CRM tools (Vision 21, Sales and Service Portal) to monitor customer interactions and inform strategy.
  • Maintained visual merchandising standards throughout the store to create an engaging customer shopping experience.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Handled escalated customer inquiries promptly while maintaining a professional demeanour.
  • Monitored retail KPIs such as average transaction value, conversion rate, footfall count., regularly.
  • Assisted in hiring new employees by conducting interviews and making decisions based on qualifications.
  • Collaborated with department managers to optimize inventory management systems by providing effective feedback with suggestions to improve performance and customer experience.
  • Identified areas for improvement within the store operations, including streamlining daily prep time from twenty minutes to ten, reducing costs, and increasing productivity from 0.15 to 0.85 in 5 months.
  • Provided excellent customer service by resolving customer complaints efficiently and effectively.

Education

No Degree - BScN

Nipissing University
North Bay, None

High School Diploma -

Huron Heights Secondary School
Newmarket

Skills

  • Strong multi-tasking
  • Highly motivated
  • Meticulously detail-oriented
  • Cycle counting
  • Inventory organization
  • Audit processes
  • Systems and software expertise
  • Inventory optimization
  • Trend forecasting
  • Operations
  • Asset protection expertise
  • FIFO stocking

Languages

English
Native or Bilingual

Interests

  • Yoga
  • DIY and Home Improvement
  • Avid Reader

Timeline

Retail Store Manager

Rogers Communications
04.2022 - 03.2024

Administrative Assistant

Exile Designs
07.2017 - 06.2023

Retail Assistant Manager

Rogers Communications
02.2014 - 04.2022

No Degree - BScN

Nipissing University

High School Diploma -

Huron Heights Secondary School

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Emily Hogan