Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Languages
Timeline
Generic

EMILY HICKEY

Airdrie,Canada

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Woodside Golf Course
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased revenue by upselling additional services and products to customers during transactions.

Real Estate Assistant

First Place Realty
01.2022 - Current
  • Personal assistant for multiple agents, many jobs consisting of assisting agents with the coordination and preparation of successful open house events.
  • Prepare, deliver, and pick up real estate documents. Create, design and distribute real estate marketing.
  • Learnt to operate new office technologies as were developed and implemented.
  • Coordinated inspections of properties by contractors, appraisers, and other professionals prior to sale or lease.
  • Assisted with open houses and broker events by scheduling, resourcing, and following up.
  • Collaborated with colleagues on various aspects of complex deals.

Bartender Supervisor

Loco Lous 2.0
01.2024 - 06.2024
  • Performed cash handling responsibilities including counting money at the end of each shift.
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
  • Developed and implemented training programs for staff to ensure consistent quality of service.
  • Ensured compliance with all health codes, sanitation standards, and alcohol regulations.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Demonstrated strong leadership skills while motivating team members during busy shifts.
  • Created weekly reports on sales volume, labor costs, food and beverage costs.

Bartender / Server

ACE & Cash Casinos
03.2023 - 04.2024
  • Energetic, attentive, reliable and customer-oriented bartender with experience taking orders and interacting with customers in a high-volume and unpredictable restaurant environment.
  • Confident and proficient team player with excellent problem solving, decision making, and communication skills.
  • Organized and proficient service provider with excellent time management, reliable memory for handling large or complex orders, and a passion for learning and explaining food/drink menus to customers.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Education

Clinical Esthetician / Full Esthetic Diploma - Esthetics

The Esthetic Institute
05.2024

High School Diploma - undefined

W. H Croxford
06.2021

Skills

  • Organization
  • Accountable and Dependable
  • Time Management
  • Positive Attitude and Behavior
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Strong Work Ethic
  • Willingness to keep Learning
  • Amazing People Skills

Certification

  • Clinical Esthetician
  • Real Estate Assistant (unlicensed)
  • PRO-SERVE
  • REAL-FACTS
  • SELL-SAFE

ADDITIONAL INFORMATION

I obtain a Class 5 drivers licence, along with a personal and reliable vehicle. Some of my passions include - Nails, Hair Styling, Makeup Artistry, Automotive, Mechanics, Socializing.

Languages

English
Native or Bilingual

Timeline

Server

Woodside Golf Course
05.2025 - Current

Bartender Supervisor

Loco Lous 2.0
01.2024 - 06.2024

Bartender / Server

ACE & Cash Casinos
03.2023 - 04.2024

Real Estate Assistant

First Place Realty
01.2022 - Current

High School Diploma - undefined

W. H Croxford

Clinical Esthetician / Full Esthetic Diploma - Esthetics

The Esthetic Institute

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