Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Hernandez

Riverside

Summary

Friendly and empathetic, with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships, and contribute to customer satisfaction and loyalty, always.

Overview

3
3
years of professional experience

Work History

Core Sales Associate

Victoria's Secret & PINK
10.2024 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Team Member

Yum Yum Donuts
05.2024 - 08.2025
  • Supported clients in navigating product selection and transaction processes.
  • Provided customer service support to ensure satisfaction.
  • Answered phone calls regarding inquiries about products or services.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Adapted to multiple positions to enhance team efficiency.
  • Collaborated with team members to maximize productivity and efficiency.

Cashier

Castle Park Amusement Park
04.2022 - 05.2023
  • Greeted and Informed customers of products, rostering positive store experiences
  • Helped customer's complete purchases, locate items , and join reward programs
  • Operated cash register for cash, coupon, and credit card transactions with excellent accuracy levels
  • Built and maintained positive working relationships with co-workers
  • Upsold additional products and services to customers increasing revenue
  • Maintained a clean work environment with daily maintenance

Education

Veterinary Assistant Certification

American College of Healthcare
Riverside, CA
06.2024

High School Diploma -

Arlington High School
Riverside, CA
05-2023

Skills

  • Customer service excellence
  • Team collaboration
  • Adaptability and flexibility
  • Empathy and patience
  • Attention to detail
  • Sales expertise

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Core Sales Associate

Victoria's Secret & PINK
10.2024 - Current

Team Member

Yum Yum Donuts
05.2024 - 08.2025

Cashier

Castle Park Amusement Park
04.2022 - 05.2023

Veterinary Assistant Certification

American College of Healthcare

High School Diploma -

Arlington High School
Emily Hernandez