Emily Hernandez
Riverside
Summary
Friendly and empathetic, with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships, and contribute to customer satisfaction and loyalty, always.
Overview
3
3
years of professional experience
Work History
Core Sales Associate
Victoria's Secret & PINK
10.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Member
Yum Yum Donuts
05.2024 - 08.2025
- Supported clients in navigating product selection and transaction processes.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Received, processed, and stocked merchandise in accordance with store policies.
- Adapted to multiple positions to enhance team efficiency.
- Collaborated with team members to maximize productivity and efficiency.
Cashier
Castle Park Amusement Park
04.2022 - 05.2023
- Greeted and Informed customers of products, rostering positive store experiences
- Helped customer's complete purchases, locate items , and join reward programs
- Operated cash register for cash, coupon, and credit card transactions with excellent accuracy levels
- Built and maintained positive working relationships with co-workers
- Upsold additional products and services to customers increasing revenue
- Maintained a clean work environment with daily maintenance
Education
Veterinary Assistant Certification
American College of Healthcare
Riverside, CA06.2024
High School Diploma -
Arlington High School
Riverside, CA05-2023
Skills
- Customer service excellence
- Team collaboration
- Adaptability and flexibility
- Empathy and patience
- Attention to detail
- Sales expertise
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Core Sales Associate
Victoria's Secret & PINK
10.2024 - Current
Team Member
Yum Yum Donuts
05.2024 - 08.2025
Cashier
Castle Park Amusement Park
04.2022 - 05.2023
Veterinary Assistant Certification
American College of Healthcare
High School Diploma -
Arlington High School
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