Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Helsby-Goldsmith

Ottawa

Summary

Experienced retail worker with a passion for customer service. Detail-oriented, friendly and hardworking. Quick learner seeking a summer position in administration.

Overview

4
4
years of professional experience

Work History

Sales Associate

Gap
10.2022 - Current
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Improved workplace safety measures by conducting regular inspections and risk assessments.

Pet Care Associate

Petsmart
09.2021 - 10.2022
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Handled animals safely and remained calm in different situations.
  • Followed detailed cleaning and maintenance schedule and improved upon it when necessary.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.

Cashier

McDonald's
12.2019 - 11.2020
  • Operated cash register to record transactions accurately and efficiently.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Arts - Information Management

Carleton University
Ottawa, ON
04.2027

High School Diploma -

Cairine Wilson Secondary School
Orleans, ON
06.2021

Skills

  • French Fluency
  • Teamwork and Collaboration
  • Safety and Cleanliness Standards
  • Customer Assistance
  • Adaptable and Flexible
  • Phone Etiquette
  • Quick Learner

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Sales Associate

Gap
10.2022 - Current

Pet Care Associate

Petsmart
09.2021 - 10.2022

Cashier

McDonald's
12.2019 - 11.2020

Bachelor of Arts - Information Management

Carleton University

High School Diploma -

Cairine Wilson Secondary School

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Emily Helsby-Goldsmith