Emily Hartley
Pembroke,ON
Summary
Dynamic Manager with a proven track record at Tim Hortons, excelling in team leadership and financial management. Expert in enhancing customer satisfaction, resolving conflicts, and driving team performance through strategic planning and effective communication. Skilled in budget control and operations management, consistently achieving and surpassing departmental goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
01.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Scheduling, payroll, bank deposits
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
General Panet
Petawawa, ON06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Budget Control
Certification
- CPR
- Food Safety Certified
- Tim Horton's Management Training Certificate
Timeline
Manager
Tim Hortons
01.2011 - Current
High School Diploma -
General Panet
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