Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Harron

Sundre

Summary

Developed exceptional client relations and administrative skills in fast-paced veterinary environment. Demonstrates expertise in managing appointments, handling sensitive information, and ensuring smooth daily operations. Seeking to transition into new field where these transferable skills can drive effective outcomes and contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Veterinary Receptionist

Pioneer Veterinary Services
04.2023 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.

Veterinary Receptionist

Signal Hill Animal Clinic
12.2020 - 04.2023
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.

Receptionist Administrator

Bearspaw Cat Boarding
09.2014 - 03.2020
  • Answered incoming calls, emails and social media directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided care to cats in kennel facility, fed, watered and assessed individual needs of pets in care. Handled day to day operations.
  • Acted as first point of contact and set appointments for prospective clients.


Education

High School Diploma -

Queen Elizabeth Sr. High School
Calgary, AB
2006

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Veterinary medical records software
  • Cleanliness maintenance
  • Exam room preparation

Languages

Timeline

Veterinary Receptionist

Pioneer Veterinary Services
04.2023 - Current

Veterinary Receptionist

Signal Hill Animal Clinic
12.2020 - 04.2023

Receptionist Administrator

Bearspaw Cat Boarding
09.2014 - 03.2020

High School Diploma -

Queen Elizabeth Sr. High School
Emily Harron