Emily Hamilton
Redwater
Summary
Organized Outreach team Coordinator builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Excellent interpersonal and communication skills. Creates dynamic and positive workplace culture to align with mission and values.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outreach Team Coordinator
Skills Society
12.2023 - Current
- Improved team collaboration with regular meetings, and transparent communication.
- Mentored team members, fostering professional growth through skill development and one-on-one coaching sessions.
- Oversaw staffing, and planning of 40+ individuals and a team of 10+ employees.
- Facilitated timely communication between individuals, families, and service providers.
- Managed caseloads efficiently while prioritizing urgent cases, resulting in prompt attention to critical needs across all individuals served.
- Maintained high-quality documentation standards through regular review of log notes and updates to individuals files as needed.
- Monitored progress toward individual goals regularly; adjusted services accordingly based on changes in individual circumstances or identified barriers.
- Provided leadership, guidance and support to staff members.
Team Leader
Skills Society
04.2021 - 12.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with individuals supported, families and guardians through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 10+ members while providing exceptional support to individuals
- Demonstrated knowledge of organization mission and goals and mentored employees in reaching objectives aligned with company core values.
Community Support Worker II
Skills Society
01.2019 - 04.2021
- Provided assistance in daily living activities.
- Drove individuals safely to social activities and appointments.
- Designed and carried out individualized plans detailing goals of individual supported.
- Collaborated with parents, guardians, and community members.
Community Support Worker
Lamoureux Support Services
01.2017 - 01.2019
- Provided support with dressing, grooming, bathing and toileting individuals.
- Kept detailed daily logs with care actions, individual behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided high level of physical support by lifting, adjusting and moving individuals.
- Entertained, conversed and read aloud to keep individuals mentally alert and in good spirits.
Server Shift Leader
Joey South Common
02.2015 - 01.2017
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
High School Diploma -
Rutland Senior Secondary School
Kelowna, BCSkills
- Issue Resolution
- Team Support and Staff Management
- Quality Individual Support
- Professional Relationships
- Person Centered Planning
- Collaboration
- Administrative Leadership
Certification
-Certified Mandt System Instructor
-WHIMIS
- Keeping People Safe from Abuse
-First Aid
-Food Safety
-Trauma Informed Care
-Great Supervision
-Mental Health First Aid
-Applied Suicide Intervention Skills Training
Timeline
Outreach Team Coordinator
Skills Society
12.2023 - Current
Team Leader
Skills Society
04.2021 - 12.2023
Community Support Worker II
Skills Society
01.2019 - 04.2021
Community Support Worker
Lamoureux Support Services
01.2017 - 01.2019
Server Shift Leader
Joey South Common
02.2015 - 01.2017
High School Diploma -
Rutland Senior Secondary School
-Certified Mandt System Instructor
-WHIMIS
- Keeping People Safe from Abuse
-First Aid
-Food Safety
-Trauma Informed Care
-Great Supervision
-Mental Health First Aid
-Applied Suicide Intervention Skills Training
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