Emily Gutierrez
Gardena
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Server/Hostess/ToGo/Busser/Barista
Armav
La Quinta
04.2023 - Current
- Managed food and beverage orders using POS systems efficiently.
- Trained new servers on menu items and service protocols.
- Resolved customer complaints effectively to ensure satisfaction during visits.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked shelves with ingredients needed to make coffee drinks.
Assistant Baker
Uncle Tetsu
Torrance
02.2023 - 08.2025
- Operated kitchen equipment and maintained cleanliness during production.
- Packaged baked items for display and ensured proper presentation for customers.
- Assisted professionals in identifying fresh items running low, preparing dough, and ingredients for fresh batches.
- Washed preparation utensils, tools, and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
Server/Busser/Hostess
Olive Garden Restaurant
Wichita
03.2022 - 10.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about dishes.
- Handled customer complaints professionally to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
LA Chona
Wichita
05.2021 - 12.2021
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Leasing Agent
Holly Park Apartments
Wichita
02.2021 - 04.2021
- Conducted property tours for prospective tenants at Holly Park Apartments.
- Processed rental applications and performed tenant background checks efficiently.
- Coordinated maintenance requests and communicated updates to residents promptly.
- Contacted and followed up with tenants on renewal notices.
- Inspected vacant units and ensured they were ready for showings.
- Collected security deposits from new tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
Communications Specialist
Unite States Marine Corps
San Diego
08.2019 - 01.2021
- Developed internal communication strategies for effective information dissemination.
- Conferred with other managers to identify trends or key group interests or concerns.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Researched new technology solutions that could improve communication efficiency within the organization.
Education
High School Diploma -
Lawndale High School
Lawndale06-2019
Skills
- Point of sale management
- Order accuracy
- Menu knowledge
- Food safety
- Customer service
- Team collaboration
- Strong work ethic
Timeline
Server/Hostess/ToGo/Busser/Barista
Armav
04.2023 - Current
Assistant Baker
Uncle Tetsu
02.2023 - 08.2025
Server/Busser/Hostess
Olive Garden Restaurant
03.2022 - 10.2022
Server
LA Chona
05.2021 - 12.2021
Leasing Agent
Holly Park Apartments
02.2021 - 04.2021
Communications Specialist
Unite States Marine Corps
08.2019 - 01.2021
High School Diploma -
Lawndale High School
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