Summary
Overview
Work History
Education
Skills
References
Timeline
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EMILY GRAY

Brantford,Canada

Summary

Professional with 8+ years of customer service experience, recognized for strong communication and problem-solving abilities. Recent honors graduate in Digital Marketing and Web Design, proficient in social media, SEO, and website management tools. Seeking remote opportunities to leverage expertise in customer service and digital marketing.

Overview

10
10
years of professional experience

Work History

Beauty Advisor & Operations Consultant

Sephora
08.2024 - Current
  • Deliver personalized beauty consultations and expert product recommendations.
  • Support store operations through inventory management, shipment processing, and backroom organization.
  • Execute merchandise updates and maintain visually appealing product displays.
  • Balance dual roles in a high-paced environment, contributing to both client-facing and operational excellence.

Assistant Manager

The Children's Place
06.2018 - 01.2023
  • Managed cash register reconciliation, payroll for 15 associates.
  • Resolved customer complaints promptly, maintained satisfaction.
  • Enhanced communication, bolstered store reputation.
  • Led sales meetings, trained new team members.
  • Optimized store layout, boosted sales.
  • Assisted in training new staff, managed inventory.

Sales Associate

The Children's Place
06.2017 - 01.2018
  • Transitioned to permanent role post-co-op.
  • Supported team with cash handling, inventory, store upkeep.
  • Provided exceptional customer service, resolved inquiries promptly.

Hostess & Waitress

Kelsey's Restaurant
10.2015 - 09.2017
  • Provided personalized service, took orders, offered menu recommendations.
  • Ensured timely food and beverage delivery, maintained high service standards.
  • Addressed inquiries, resolved issues promptly, fostered positive relationships.
  • Managed cash transactions, maintained dining area cleanliness.

Education

Diploma - Digital Marketing And Web Design

Canadian College For Higher Studies
Toronto, ON
07.2024

Graduated -

North Park Collegiate
Brantford, ON
06.2017

Skills

  • Retail expertise
  • Multitasking and organization
  • Sales proficiency
  • Flexibility and adaptability
  • Team collaboration
  • Adaptability

References

AVAILABLE UPON REQUEST

Timeline

Beauty Advisor & Operations Consultant

Sephora
08.2024 - Current

Assistant Manager

The Children's Place
06.2018 - 01.2023

Sales Associate

The Children's Place
06.2017 - 01.2018

Hostess & Waitress

Kelsey's Restaurant
10.2015 - 09.2017

Diploma - Digital Marketing And Web Design

Canadian College For Higher Studies

Graduated -

North Park Collegiate

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EMILY GRAY