Emily Gilbert
Brandon
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Cashier
Sobeys
05.2017 - 11.2019
- Experience working as a cashier at Sobeys for 11 months. I processed customer payments, and provided excellent customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
PetValu
12.2019 - 06.2022
- Experience working as a sales associate at PetValu, as well as putting away stock, lifting dog food & litter weighing over 50 pounds, working with POS, opening and closing the store on my own, and small managerial tasks
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Clerk
Brandon South Liquor Mart
04.2022 - Current
- Experience working as a Customer Service Clerk at Brandon South Liquor Mart, assisting customers needs, organizing, lifting and putting away stock, working with others and by myself
- I have experience closing and opening the store, delegating jobs to other employees, and managing customer complaints and questions as an acting manager on days the manager and assistant managers are not in the store
- Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issue receipts and process refunds, credits, or exchanges.
- Build strong relationships with customers, fostering trust and loyalty through exceptional service.
- Resolve escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions
Volunteering
Various Areas
- Experience serving and cleaning at several weddings and functions. Maintained clean, neat, and operational facilities to serve program needs.
- Member of the Youth in Philanthropy Committee at Vincent Massey High School, helped with raising money for the Brandon Public Library
- Experience preparing meals at a local soup kitchen in The Pas Manitoba
- Volunteered selling Bingo tickets at the local Legion in The Pas, Manitoba
- Spent a year helping out in a Grade 2 classroom for Kelsey School Division in The Pas, Manitoba
Education
High School Diploma -
Vincent Massey High School
Brandon, MB06-2020
Skills
- Leadership skills
- Managerial skills
- Exceptional people skills/customer service
- Great conflict management and communication skills
- Significant attention to details
- Training, mentoring, and developing skills in new employees
- Able to adapt easily in a high speed and high intensity work situations
- Able to work alone and with others efficiently
Timeline
Customer Service Clerk
Brandon South Liquor Mart
04.2022 - Current
Sales Associate
PetValu
12.2019 - 06.2022
Cashier
Sobeys
05.2017 - 11.2019
Volunteering
Various Areas
High School Diploma -
Vincent Massey High School
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