Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Gibson

Edmonton,AB

Summary

Displays a solid work ethic, as well as an ability to thrive in fast-paced work environments. Learns quickly with an aptitude for adaptability. I roll with the punches and proactively anticipate the needs of management + asses what needs to be done while effectively executing on those required actions. I am dedicated and self-sufficient, while also balancing that with collaboration, as I work well with others due strong interpersonal skills! When learning new skills at work, I am very receptive to feedback and view it as an opportunity to grow. I have restaurant experience as a server, as well as five years of working experience in the grocery industry. I am an extremely versatile worker and was selected to train new employees in my past jobs. I love interactive positions like serving as I enjoy its varietal nature, along with the fact that it is aligned with the skillsets I posses. I am looking forward to offering growth and value to your team!

Overview

5
5
years of professional experience

Work History

Server

Guru Restaurant & Bar
Edmonton, Alberta
01.2023 - 06.2023
  • Provided excellent customer service to ensure customer satisfaction and ensured that each guest was served courteously and promptly.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies.
  • Operated Point of Sale terminals to input orders, split bills, calculate totals and prepare checks.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Assisted in training new servers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed rapport with guests and assisted in generating repeat business through providing exceptional customer service.

Grocery Stock Clerk

IGA Valleyview
Edmonton, AB
08.2018 - 06.2023
  • Resolved and handled routine customer inquiries (out of stock products, inquiries about kosher food labels) within established guidelines.
  • Trained newly hired employees and offered direction, guidance and support.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions and retrieved requested products from the back storage room to drive customer satisfaction.
  • Operated point-of-sales systems like cash registers and handheld scanners to process sales, and to itemize and total customer purchases.
  • Assisted customers by loading heavy grocery purchases into their vehicles.
  • Assisted customers with product, promotion and policy information.
  • Received incoming product deliveries and transferred new product to shelves on the sale floor and moved excess overstock to storage shelves in the back room.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment to ensure optimal productivity and worker safety.
  • Contributed to front-end success, assisting co-workers with a diverse set of daily tasks.
  • Demonstrated great collaboration skills with staff members in multiple departments, and assisted many staff members when they required help, especially newly hired coworkers who required assistance.

Garden Maintenance + Home & Pet Sitter

Lil Moro
Edmonton, AB
07.2019 - 08.2019
  • Maintained both the front and back yards by watering plants and trimming hedges.
  • Checked home's windows and doors for secured and locked entry points.
  • Collected mail and packages for homeowners and stored in secure location.
  • Communicated with client by sending updates.
  • Turned on lights at dusk and locked first floor doors and windows upon leaving.
  • Completed regular household maintenance checks.
  • Fed and played with the client's cat.
  • Cleaned up after the client's cat.

Education

High School Diploma -

St. Francis Xavier
Edmonton, AB
06.2018

BBA - Entrepreneurship Innovation

NAIT
Edmonton, AB

Skills

  • Excellent customer service skills and interpersonal communication skills, including active listening so that customers feel heard and their needs are anticipated and promptly met (with pleasure!)
  • Serving experience
  • Strong leadership skills
  • Ability to operate a cash register and other point-of-sale equipment including scanners, and can provide the correct change in cash
  • Efficiently able to work in a high-volume, fast paced environment
  • 5 years experience in the grocery industry with thorough knowledge of daily grocery operations and knowledge of a vast range of food products
  • Highly adaptive and collaborative Works well with others, displays a positive attitude, and is very personable
  • Strong analytical skills to make informed decisions quickly
  • Professionalism and positivity with regards to customer communication
  • Great organizational skills
  • Merchandise stocking and restocking, and the ability to operate equipment like pallet jacks and platform controls (where a pallet full of grocery stock is delivered in industrial trucks and needs to be transferred onto a platform that raises up and down and is operated by controls)

Timeline

Server

Guru Restaurant & Bar
01.2023 - 06.2023

Garden Maintenance + Home & Pet Sitter

Lil Moro
07.2019 - 08.2019

Grocery Stock Clerk

IGA Valleyview
08.2018 - 06.2023

High School Diploma -

St. Francis Xavier

BBA - Entrepreneurship Innovation

NAIT

Similar Profiles

CREATE PROFILE
Emily Gibson