Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily GEORGE

Welland,Canada

Summary

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Overview

5
5
years of professional experience

Work History

Afternoon Baker

Tim Hortons
02.2024 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained kitchen equipment, including multifunctional ovens, and Merrychefs.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.

SALES ASSOCIATE/KEY HOLDER

SHOWCASE, Welland
06.2021 - 03.2024
  • Helped customers navigate the store, complete sales and process returns.
  • Handled store opening and closing with consistent attention to established requirements.
  • Trained new hires on company procedures, product knowledge, and customer service expectations.
  • Assisted customers with sales and service needs.
  • Informed customers of promotions and special offers to increase sales.
  • Replenished stock levels on shelves as needed during business hours.

INSIDE SALES REPRESENTATIVE

ACCENTURE, St. Catharines
06.2023 - 10.2023
  • Conducted cold calls to generate new business leads.
  • Utilized CRM software to track sales activities and customer interactions.
  • Responded promptly to customer inquiries, ensuring high level of satisfaction.
  • Developed effective communication strategies for overcoming objections from prospects.
  • Introduced and implemented innovative tools and services to drive revenue growth.
  • Identified potential customers through research and outreach.

CASHIER

GIRARDS NO FRILLS, Welland
10.2021 - 03.2022
  • Gave customers full attention and attended to their needs.
  • Used POS system to process payment transactions.
  • Informed customers of promotions and special offers to increase sales.
  • Recorded daily transactions in the system using correct procedures and focusing on accuracy.
  • Engaged customers in pleasant conversation while completing cash register transactions.

CREW MEMBER

MCDONALDS, WELLAND
02.2020 - 10.2021
  • Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift.
  • Kept wait times low with smooth management of order taking and payment processing.
  • Delivered exceptional service to every guest with consistent use of company-customer relations strategies.
  • Prepared foods to menu standards, safety policies and company procedures.

Education

Diploma - Industrial Mechanics

Mohawk College of Applied Arts And Technology
Hamilton, None
04-2028

Diploma - Police Foundations

NIAGARA COLLEGE
04.2024

GED Diploma - High School

NOTRE DAME COLLEGE SCHOOL
06.2021

Skills

  • Payment Processing
  • Cold calling
  • Inventory Control
  • POS System Operation
  • Upselling
  • Hospitality and Accommodation
  • Cash Handling
  • Interpersonal skills
  • Kitchen safety
  • Food safety
  • Opening and closing duties
  • Multitasking and organization

Languages

English
Native or Bilingual

Timeline

Afternoon Baker

Tim Hortons
02.2024 - Current

INSIDE SALES REPRESENTATIVE

ACCENTURE, St. Catharines
06.2023 - 10.2023

CASHIER

GIRARDS NO FRILLS, Welland
10.2021 - 03.2022

SALES ASSOCIATE/KEY HOLDER

SHOWCASE, Welland
06.2021 - 03.2024

CREW MEMBER

MCDONALDS, WELLAND
02.2020 - 10.2021

Diploma - Police Foundations

NIAGARA COLLEGE

GED Diploma - High School

NOTRE DAME COLLEGE SCHOOL

Diploma - Industrial Mechanics

Mohawk College of Applied Arts And Technology

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Emily GEORGE