Emily Garcia
Lakeside
Summary
Dynamic Internet Sales Director with a proven track record at Southern CDJR Fiat and Alfa Romeo, excelling in sales strategy development and staff coaching. Enhanced customer satisfaction through proactive follow-ups and optimized lead generation, driving significant revenue growth. Skilled in negotiation and committed to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Internet Sales Director
Southern CDJR Fiat and Alfa Romeo
10.2023 - 11.2025
- Directed online sales strategies to enhance customer engagement and drive revenue growth.
- Optimized digital marketing campaigns utilizing CRM tools to increase lead generation effectiveness.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Trained and mentored team members on best practices for internet sales techniques and customer service.
- Improved overall customer satisfaction ratings by implementing a proactive follow-up process with clients after completing transactions.
- Responded to internet inquiries and phone calls in timely matter.
- Built relationships with customers and community to establish long-term business growth.
- Trained sales staff on company procedures and salesmanship.
- Provided superior and individualized customer service.
Certified Sales and Leasing Consultant
Banister Nissan Of Norfolk
02.2023 - 09.2023
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Conducted thorough vehicle presentations to educate customers on features and benefits.
- Facilitated test drives to assist clients in making informed purchasing decisions.
- Collaborated with finance department to streamline leasing processes for improved customer experience.
- Negotiated on strategic pricing and obtained favorable deal terms.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Handled objections professionally during the sales process, ultimately guiding clients towards a mutually beneficial agreement.
Barista
Starbucks
08.2022 - 02.2023
- Prepared high-quality beverages following precise recipes and Starbucks standards.
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Operated espresso machines, grinders, and blenders efficiently to meet customer demands.
- Maintained cleanliness and organization of workspace, adhering to health and safety guidelines.
Education
High School Diploma -
Grossmont High School
La Mesa, CASkills
- Sales training
- Sales funnel optimization
- Appointment scheduling
- Sales strategy development
- Staff coaching
- Inbound call management
- Lead prospecting
- Negotiation
- Sales operations
Timeline
Internet Sales Director
Southern CDJR Fiat and Alfa Romeo
10.2023 - 11.2025
Certified Sales and Leasing Consultant
Banister Nissan Of Norfolk
02.2023 - 09.2023
Barista
Starbucks
08.2022 - 02.2023
High School Diploma -
Grossmont High School