Emily Garcia
Fremont
Summary
Upbeat, customer-focused Sales Associate with knowledgeable experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Bay Club
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
Lead
Sky Zone Trampoline Park
09.2024 - 02.2025
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
DSW Shoe Warehouse
03.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Pandora Jewelry
07.2023 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales/Merchandise Associate
HomeGoods
06.2022 - 12.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Conducted pricing, merchandising and selling operations to effectively and efficiently complete assigned tasks.
- Communicated and built positive working relationships with store management and team members to foster atmosphere conducive to productivity.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Identified and immediately resolved customer and store needs to drive positive customer experiences.
Receptionist
Rehab Parlour
01.2023 - 06.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system to maintain optimum communication for the business.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Helped communicate new beauty trends to customers to maximize sales.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Served visitors by greeting, welcoming and directing to appropriate personnel to create a positive image of Rehab Parlour to build customer loyalty.
- Prepared clients for hair services and process payments for services rendered.
- Practiced great customer service skills to address customer feedback in a professional manner.
- Maintain accounts of expenditures and revenue to certify accurate financial records.
Education
High School Diploma -
Mission San Jose High School
06.2023
Some College (No Degree) - Business
Ohlone College
Skills
- Team supervision
- Client support
- Staff development
- Process Improvement
- Product Management
- Service/product knowledge
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Bay Club
09.2024 - Current
Lead
Sky Zone Trampoline Park
09.2024 - 02.2025
Sales Associate
DSW Shoe Warehouse
03.2024 - 09.2024
Sales Associate
Pandora Jewelry
07.2023 - 12.2023
Receptionist
Rehab Parlour
01.2023 - 06.2023
Sales/Merchandise Associate
HomeGoods
06.2022 - 12.2023
Some College (No Degree) - Business
Ohlone College
High School Diploma -
Mission San Jose High School
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