Emily Gamble
Surrey,BC
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Caesars Windsor
08.2022 - 04.2023
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Hostess Manager
Top Of Vancouver Revolving Restaurant
03.2021 - 03.2022
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server Shift Leader
Fogolar Furlan Windsor
06.2018 - 09.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Server
Fogolar Furlan Windsor
08.2016 - 06.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Tourism And Travel -
St. Clair College of Applied Arts And Technology
Windsor, ON04.2021
Skills
- POS Transactions
- Hotel Reservations
- Guest Orientation
- Computer Skills
- Creative Solutions
References
Bradley Burrows- Manager at Caesars Windsor
(519)-551-8365
Katie Peach- Supervisor at Caesars Windsor
(226)-350-4854
katie.p1979@gmail.com
Justin Mushet- Manager at Top of Vancouver
(778)-908-2269
Timeline
Guest Service Representative
Caesars Windsor
08.2022 - 04.2023
Hostess Manager
Top Of Vancouver Revolving Restaurant
03.2021 - 03.2022
Server Shift Leader
Fogolar Furlan Windsor
06.2018 - 09.2020
Server
Fogolar Furlan Windsor
08.2016 - 06.2018
Tourism And Travel -
St. Clair College of Applied Arts And Technology
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