EMILY FROHLICK
Burlington
Summary
Motivated and enthusiastic professional eager to launch a career in sales. Highly adaptable, with strong communication and interpersonal skills that allow for building rapport with customers and understanding their needs. A quick learner with a strong work ethic, problem-solving abilities, and a results-driven mindset. Excited to apply customer service experience, teamwork, and a passion for delivering value to clients in a dynamic sales environment. Ready to grow and succeed in a sales role through dedication, persistence, and a willingness to learn.
Overview
6
6
years of professional experience
Work History
Case Manager
Medaca Health Group
08.2023 - 02.2025
- Provide comprehensive case management, assessing client needs and coordinating resources to support individualized care plans
- Maintain accurate case documentation and collaborate with multidisciplinary teams to ensure seamless service delivery
- Build rapport with clients to foster trust and create a supportive environment for positive outcomes
Server/Bartender
Burlington Golf and Country Club
07.2021 - 10.2024
- Delivered exceptional service in fine dining and banquet settings, managing large parties and events
- Developed expertise in wine knowledge and bartending, contributing to elevated customer experiences
Case Manager
Nexworks. Inc
04.2023 - 08.2023
- Managed daily client interactions, ensuring consistent communication from case initiation to resolution
- Successfully addressed diverse client needs, leveraging available resources for optimal support
Childcare Provider
Woodland Children's Centre
12.2018 - 09.2020
- Facilitated social and communicative skill development to children through individual and group activities
- Applied positive behavior management techniques to enhance emotional development and social interactions
Bartender/Server
Millcroft Golf Club
05.2019 - 09.2019
- Applied extensive knowledge of beverages, boosting daily sales through tailored recommendations
- Ensured high-quality service in a fast-paced restaurant and bar environment
Education
Bachelor's Degree - Criminal Justice
Humber College
Toronto, ON02.2025
Private Security & Investigation - Criminology
Fanshawe College
London, ON04.2019
High School Diploma -
Notre Dame High School
Burlington, ON01.2017
Skills
- Crisis Intervention & Support Planning
- Strong Interpersonal & Communication Skills
- Attention to Detail
- Organizational & Time Management Skills
- Critical Thinking
- Customer Service
Languages
English
Native or Bilingual
Timeline
Case Manager
Medaca Health Group
08.2023 - 02.2025
Case Manager
Nexworks. Inc
04.2023 - 08.2023
Server/Bartender
Burlington Golf and Country Club
07.2021 - 10.2024
Bartender/Server
Millcroft Golf Club
05.2019 - 09.2019
Childcare Provider
Woodland Children's Centre
12.2018 - 09.2020
Bachelor's Degree - Criminal Justice
Humber College
Private Security & Investigation - Criminology
Fanshawe College
High School Diploma -
Notre Dame High School
Similar Profiles
Cristine SaundersCristine Saunders
Registration Specialist at IU Health Medical Group / Riley Children's HealthRegistration Specialist at IU Health Medical Group / Riley Children's Health
Celina AitonCelina Aiton
Assoc Tech Support Analyst at United Health Group - Optum HealthAssoc Tech Support Analyst at United Health Group - Optum Health
MARIA ETIENNEMARIA ETIENNE
Utilization Management/Transitions of Care Registered Nurse at People’s Health - United Health GroupUtilization Management/Transitions of Care Registered Nurse at People’s Health - United Health Group