EMILY FORTUSHNIOK
Summary
University of Queensland graduate holding a Master of Peace and Conflict Studies. Over ten years of customer service experience complemented by strong skills in administration, public relations, and social media strategy. Proven ability to integrate communication and marketing expertise with knowledge in conflict resolution and relationship management.
Overview
12
12
years of professional experience
Work History
U13 Tier 2 team Acting Manager and Social Media Manager
Niagara Girls Minor Softball Association (Nonprofit organization)
- Manage team roster and funding.
- Schedule team media events for team and league social media accounts and website.
Assistant Park Convener
Niagara Girls Minor Softball Association (Nonprofit organization)
Assistant Coach
Niagara Girls Minor Softball Association (Nonprofit organization)
01.2019
Volunteer Social Media Content Creator and Manager
Niagara Girls Minor Softball Association (Nonprofit Organization)
12.2020 - Current
- I work alongside executive board members as a proactive liaison between the athletes, community, executive board, and teams.
- Responsible for writing and distributing all media posts, press releases, and managing requests via the social media inbox.
- Build and maintain strong relationships with our athletes, their families, local businesses, other provincial leagues, and the softball community.
- Responsible for working with teams to ensure the development of content that aligns with the league's values and goals of supporting girls and women in sports.
- I actively work to support diversity, equity, and inclusion in sports by developing our brand strategy around league goals of empowering girls and women, providing them with an equal opportunity to participate, and challenging gender bias in sports. I monitor all media accounts to ensure the promotion and protection of our athletes and league goals.
Air Traffic Control IFR Student
NAV CANADA
10.2024 - 07.2025
- As a full-time IFR student, this involves classroom and simulator training.
- Participated in training sessions on air traffic management protocols.
- Met regularly with learning quality to ensure progress toward educational goals.
- Cultivated study groups to enhance learning and support peers.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Implemented strategies to take advantage of new opportunities.
- Completed rigorous readings as directed to support unit learning goals.
Front Desk Administrator
Performance Auto Group | Audi Niagara
02.2024 - 09.2024
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Greeted customers and answered inquiries in a friendly manner.
- Maintained accurate records of client interactions in the system.
- Performed dealership payments, including deposits, and delivery fees.
- Vehicle licensing and inventory administration.
- I performed all other administrative tasks required by management.
Head Coach
Niagara Girls Minor Softball Association (Nonprofit organization)
01.2017 - 01.2024
Starbucks Barista
Marriott on the Falls
05.2018 - 07.2023
- I collaborated with the store manager, district manager, and visual merchandiser to build floor plans, store signage, and displays.
- I organized store deliveries by assisting with ordering, receiving, and monitoring inventory.
- I handled cash, performed tip-outs, and counted registers.
- I maintained a high level of communication with all hotel team members, management, and guests. I answered guests' questions and concerns, while understanding their unique needs, and provided current information to all hotel team members and management.
- Assisted in training new baristas on beverage preparation and service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
Hostess and Cashier
Hilton Niagara Falls
07.2017 - 08.2018
- Maintained a high level of communication with team members, management, and guests.
- I handled cash, counted registers, and performed tip-outs for front-of-house staff.
- Organized and executed guest events.
- Managed reservations using Hilton's booking system efficiently.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server and Bartender
Royal Niagara Golf Club
04.2017 - 10.2017
- Created and executed strategic plans through coordination with management, kitchen staff, and front-of-house staff.
- Organized large events with the assistance of team members. This includes weddings, charity events, and golf tournaments.
- Collaborated with wedding planners to transform the venue with décor, and vendors.
- I handled cash, performed tip-outs, and counted registers.
- Provided exceptional service to high volume of daily customers.
- Managed food and drink orders using point-of-sale systems.
Customer Consultant
The Body Shop
09.2016 - 05.2017
- Achieved weekly and monthly sales targets.
- Organized the store and deliveries for an efficient work environment.
- Collaborate with the store manager and visual merchandiser to increase customer attraction.
- Educated clients on product ingredients and benefits for informed purchasing decisions.
Retail Cashier
Niagara Parks Commission
04.2013 - 09.2016
- Organized store deliveries and inventory room.
- I handled cash and counted the registers.
- Processed customer transactions efficiently at Niagara Parks Commission.
- Trained new cashiers on procedures and customer service standards effectively.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Education
Master of Arts - Peace And Conflict Studies
The University of Queensland
Brisbane, Australia07.2021
Bachelor of Arts - Political Science Honours
Brock University
St. Catharines, ON06.2020
Skills
- Adobe Creative Suite and Canva
- Analytical and writing skills
- Communication
- Conflict resolution (influence, negotiation, mediation)
- Composure under high pressure
- Equity, diversity, and inclusion
- Marketing and public relations
- Research skills (qualitative and quantitative)
- Relationship Management
- Social media strategy
Timeline
Air Traffic Control IFR Student
NAV CANADA
10.2024 - 07.2025
Front Desk Administrator
Performance Auto Group | Audi Niagara
02.2024 - 09.2024
Volunteer Social Media Content Creator and Manager
Niagara Girls Minor Softball Association (Nonprofit Organization)
12.2020 - Current
Assistant Coach
Niagara Girls Minor Softball Association (Nonprofit organization)
01.2019
Starbucks Barista
Marriott on the Falls
05.2018 - 07.2023
Hostess and Cashier
Hilton Niagara Falls
07.2017 - 08.2018
Server and Bartender
Royal Niagara Golf Club
04.2017 - 10.2017
Head Coach
Niagara Girls Minor Softball Association (Nonprofit organization)
01.2017 - 01.2024
Customer Consultant
The Body Shop
09.2016 - 05.2017
Retail Cashier
Niagara Parks Commission
04.2013 - 09.2016
U13 Tier 2 team Acting Manager and Social Media Manager
Niagara Girls Minor Softball Association (Nonprofit organization)
Assistant Park Convener
Niagara Girls Minor Softball Association (Nonprofit organization)
Master of Arts - Peace And Conflict Studies
The University of Queensland
Bachelor of Arts - Political Science Honours
Brock University
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