Emily Flanagan
Cornwall
Summary
Reliable and hardworking professional with experience in cleaning, retail, and customer service environments. Skilled in maintaining clean and sanitary spaces, working in fast-paced settings, and following health and safety procedures. Known for strong teamwork, attention to detail, and reliability.
Overview
9
9
years of professional experience
Work History
Head Cashier
Home Depot
Cornwall, ON
04.2021 - Current
- Supervised front-end cashier operations in a fast-paced retail environment
- Assisted with training and supporting new cashiers and team members
- Resolved customer concerns professionally and escalated issues when necessary
- Maintained organized and efficient checkout areas during high-volume periods
- Supported customer service desk operations and assisted with inquiries and returns
- Balanced cash drawers and assisted with end-of-shift procedures
- Coordinated workflow between cashiers to maintain smooth front-end operations
- Demonstrated strong communication, leadership, and problem-solving skills
- Maintained high standards of customer service and professionalism
Vault Associate
Home Depot
Cornwall, ON
06.2021 - Current
- Processed and organized cash deposits and store financial paperwork accurately
- Maintained strict attention to detail while handling large amounts of cash
- Balanced registers and verified transaction records for accuracy
- Followed company security procedures and cash-handling policies
- Assisted with preparing daily bank deposits and cash reconciliation
- Maintained confidential financial information with professionalism and discretion
- Worked efficiently in a fast-paced retail environment while meeting deadlines
- Supported front-end operations and assisted cashiers when required
- Demonstrated strong organizational and problem-solving skills
- Ensured accuracy in counting, sorting, and documenting cash transactions
Cashier
Home Depot
Cornwall, ON
06.2020 - 04.2021
- Provided friendly and professional customer service in a fast-paced environment
- Operated cash register and processed cash, debit, and credit transactions accurately
- Assisted customers with purchases, returns, and general inquiries
- Maintained a clean and organized workspace
- Handled transactions efficiently while maintaining accuracy and attention to detail
- Worked collaboratively with team members to support daily store operations
- Managed multiple tasks while maintaining positive customer interactions
- Followed company policies and safety procedures
- Demonstrated reliability, punctuality, and strong communication skills
Cleaner
Clean Streak
Cornwall, ON
01.2019 - 01.2020
- Performed daily cleaning and sanitization of residential/commercial spaces
- Used cleaning products and equipment safely and efficiently
- Maintained high standards of cleanliness and organization
- Vacuumed, swept, mopped, and disinfected high-touch surfaces
- Managed time effectively to complete tasks on schedule
- Followed health and safety procedures while handling cleaning chemicals
- Restocked cleaning supplies and reported low inventory when needed
- Worked independently and as part of a team in fast-paced environments
- Maintained attention to detail to ensure quality results
Shift Leader
A&W
Cornwall, ON
10.2017 - 12.2018
- Supervised shifts of team members, assigning cleaning and service tasks and monitoring completion to standard.
- Conducted opening/closing procedures, including detailed cleaning checklists, equipment sanitization, and security.
- Trained new staff on cleanliness standards, safety protocols, and efficient workflows; coached for consistency and speed.
- Performed quality inspections of dining, restroom, and kitchen areas, addressing issues immediately to meet brand standards.
- Maintained inventory for cleaning and paper supplies; placed/confirmed orders to prevent shortages.
- Enforced health, safety, and hygiene policies; completed incident logs and responded to spills/accidents promptly.
- Resolved escalated customer issues and coordinated with management to implement corrective actions.
- Tracked shift performance (speed of service, cleanliness scores) and adjusted staffing and tasks to meet goals.
Team Member
A&W
Cornwall, ON
10.2017 - 12.2018
- Delivered fast, friendly service while maintaining a clean, sanitary workspace, consistently passing internal cleanliness checks.
- Followed health and safety procedures (food handling, sanitization, PPE, WHMIS), ensuring compliance with company and local regulations.
- Performed routine cleaning tasks (sweeping, mopping, surface disinfecting, trash removal) to keep guest and back-of-house areas presentable.
- Managed high-volume rushes with accuracy and speed, prioritizing tasks and staying calm under pressure.
- Collaborated with a diverse team, communicating clearly to coordinate orders, restocking, and end-of-shift cleaning.
- Restocked supplies and organized storage areas to maintain readiness and reduce downtime.
- Handled cash and POS with attention to detail, demonstrating reliability and trustworthiness.
- Resolved guest concerns professionally, maintaining a positive environment and repeat business.
Education
High School Diploma -
École Secondaire Catholique La Citadelle
Cornwall, ON05-2026
Skills
- Cleaning & sanitization
- Infection control awareness
- Attention to detail
- Time management
- Customer service
- Teamwork & communication
- Ability to work independently
- Reliability & punctuality
- Fast-paced work environment experience
- Safe chemical handling
- Organization skills
- Multitasking
- Workplace health & safety awareness
- Maintaining clean and sanitary environments
- Problem-solving skills
- WHMIS
- Following procedures and protocols
- Physical stamina and ability to perform repetitive tasks
- Adaptability and flexibility
Languages
English
French
Timeline
Vault Associate
Home Depot
06.2021 - Current
Head Cashier
Home Depot
04.2021 - Current
Cashier
Home Depot
06.2020 - 04.2021
Cleaner
Clean Streak
01.2019 - 01.2020
Shift Leader
A&W
10.2017 - 12.2018
Team Member
A&W
10.2017 - 12.2018
High School Diploma -
École Secondaire Catholique La Citadelle