Emily Farias
Santa Rosa
Summary
Experienced and dependable employee with a strong track record in cash register operations, merchandise stocking, and delivering exceptional customer service. Highly organized, proactive, and punctual, thrives in team environments. Dedication to customer service, sales, and promotion strategies has enabled effective mentoring of junior employees in optimizing their performance.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Wow Smiles
08.2024 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
Cashier
the home depot
09.2023 - Current
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Accepted cash and credit card payments, issued receipts and provided change.
- Offered customers carry-out service at completion of transaction.
- Welcomed customers, offering assistance to help find store items.
- Verified customer age requirement for alcohol or tobacco purchases.
Personal Shopper
Walmart
01.2022 - 10.2023
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Recruited, hired and trained new hires to optimize profitability.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Satisfied customers with quick, accurate service under tight deadlines.
- Researched new products and brands to offer customers the most up-to-date selection.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Processed payments for purchased items using cash registers or other payment systems.
- Assisted teammates with daily tasks during peak periods.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Completed pickup and shopping orders for customers within local area.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Asked store associates for help locating missing products.
- Maintained a high level of customer service while ensuring customer satisfaction.
Cashier
panda express
10.2021 - 01.2022
- Performed other duties as assigned by management.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Counted and balanced cashier drawers.
Cashier
Burger King
08.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Ridgeway High School
Santa Rosa, CA05-2022
Skills
- ID Verification
- POS Systems
- Cash Handling
- Payment Processing
- Customer Assistance
- Customer Service
- Customer Relations
- Cleaning and Sanitizing
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Orthodontic Assistant
Wow Smiles
08.2024 - Current
Cashier
the home depot
09.2023 - Current
Personal Shopper
Walmart
01.2022 - 10.2023
Cashier
panda express
10.2021 - 01.2022
Cashier
Burger King
08.2021 - 10.2021
High School Diploma -
Ridgeway High School
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