Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Evora

Summary

Action oriented individual with excellent interpersonal and communication skills. Experienced in mental health, developmental services, child welfare, community development, advocacy, group facilitation, , program development, project coordination, assessment, crisis intervention, outreach and case management. Self-motivated with demonstrated ability to handle complex responsibilities within a demanding work environment. Work within an anti-racist and anti-oppressive framework, while incorporating a female empowerment and strength-based approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Manager, Personal Support

Access Personal Support
08.2018 - 10.2022
  • Partnered with Human Resources in the acquisition and hiring of Personal Support Workers
  • Set up new clients on internal databases along with their payroll information, hourly limits and assigned workers.
  • Addressed each client's unique case needs, coordinating personal protective equipment, creating client and PSW schedules and/or client notes/communication with team members.
  • Staffing absences/vacation, as required.
  • Communicating with treatment teams when issues arise.
  • Actively involved in budget and finance meetings and made recommendations on allocating funds toward specific client care needs.
  • Handled payroll and business performance spreadsheets for employees within the Greater Toronto Area.
  • Reconciled accounts with client lawyers, insurance adjusters and other health care team members.
  • Communicated and liaised with Finance Department to address payroll issues, discrepancies and reconciling outstanding accounts.
  • Delegated human resource and administrative tasks when appropriate.
  • Always ensured quality assurance and client satisfaction.
  • Participated in team meetings, insurer meeting and conference calls pertaining to clients.
  • Managed over 60 clients and their team of over 5 healthcare professionals.
  • Managed over 100 personal support workers of various populations.
  • Provided case coordination and rehabilitation therapy services for persons with acquired brain injuries, mental illness and dual diagnosis, including physical/functional re-activation and community re-integration.
  • Developed new business and maintained existing relationships with various health care partners.
  • Worked on-call hours during evenings, weekends and holidays.

Service Coordinator

Elements & Solus Support Services
07.2017 - 08.2018
  • Providing case coordination and rehabilitation therapy services for persons with acquired brain injuries (ABI), mental illness and dual diagnosis, including physical/functional re-activation and community re-integration.
  • Goal-directed professional practice with a diverse client base, severity of injury and cultural background. Provide continuous planning and evaluation of programs as needed.
  • Recruit new associates including conducting interviews, reference checks and providing ongoing training orientation and support to associates.
  • Consult and liaise with multi-disciplinary team members including specialized healthcare. professionals, family members, community partners as defined by the client's individualized care plan.
  • Conduct multiple marketing and networking campaigns, attended various industry related conferences/hosted booths and volunteered at fundraising events.

Rehabilitation Therapist

Elements Support Services
04.2011 - 07.2017
  • Providing rehabilitation therapy services for persons with Acquired Brain Injury, mental illness and dual diagnosis, including functional re-activation and community re-integration
  • Experience working part of a multi-disciplinary team and consulting with specialized health care professionals, liaising with family members and community members as defined in the client's programme plan to provide client centered care
  • Experience increasing client's independence and interaction within the community and activities of daily living.
  • Provide individualized support based on the needs determined by everyone to enhance independence and quality of life within the community
  • Create and track custom behavior modification tracking tools to meet the needs of individual clients
  • Complete role related administrative duties including monthly billing & expenses
  • Create, complete and maintain client related written communication including weekly & quarterly reports

Education

Diploma - Child And Youth Worker

Humber College
Toronto, ON

Skills

  • Cross-Functional Communication
  • Budget Administration
  • Information Confidentiality
  • Data-Driven Decision-Making
  • Manage Contracts
  • Budgeting and Resource Management
  • Managing Forms
  • Financial Management and Reporting
  • Business Management and Development
  • Fluent in Portuguese
  • Ability to Work Remotely
  • Easy to Work With
  • Flexible
  • Performance Tracking and Evaluations
  • Troubleshooting and Problem Resolution
  • Management Reporting
  • Managing Career Progression
  • Communication

Certification

Business Management Certificate Toronto Metropolitan University

Neurorehabilitation: Assisting Recovery & Function in Everyday Life Following Brain Injury”

Ontario Brain Injury Association in collaboration with Brock University

ICAN Training and Assessment Choice Therapeutics

Cognitive interventions for Adults with Acquired Brain Injury Level Two

Ontario Brain Injury Association in collaboration with Brock University

Back to School Conference OBIA

Back to School Conference OBIA Resilient Rehabilitation in a Virtual Age
Toronto ABI Network Conference

Timeline

Senior Manager, Personal Support

Access Personal Support
08.2018 - 10.2022

Service Coordinator

Elements & Solus Support Services
07.2017 - 08.2018

Rehabilitation Therapist

Elements Support Services
04.2011 - 07.2017

Diploma - Child And Youth Worker

Humber College

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Emily Evora