Emily Etheredge
KKB Health Solutions
Lakewood
1
Certification
8
years of professional experience
Dependable and hardworking professional with experience in customer service, administrative support, communication, and working with people from diverse backgrounds. Organized, adaptable, and able to manage multiple responsibilities in fast-paced environments. Known for being friendly, compassionate, reliable, and committed to providing excellent service while contributing positively to a team.
Work History
Case Manager
3 Years 4 Months- Conducted thorough assessments to evaluate client situations, identifying strengths and areas for intervention.
- Coordinated services with healthcare providers, social services, and community organizations to enhance client care and support systems.
- Coordinated services with healthcare providers, social services, and community organizations to facilitate comprehensive client care.
- Monitored client progress and adjusted care plans to align with therapeutic goals.
- Provided crisis intervention and conflict resolution support to clients and their families, promoting stability and safety.
- Utilized case management software to streamline documentation and reporting processes, improving operational efficiency.
- Advocated for clients' rights and needs within healthcare and social service systems, securing equitable access to essential services.
Behavioral Health Tech/Infection Control Officer
7 Months- Supported implementation of infection control protocols, enhancing safety for patients and staff.
- Monitored patient behavior, alerting healthcare team to significant changes for prompt intervention.
- Educated and trained staff on infection prevention strategies and behavioral health support techniques, improving overall care quality.
- Maintained accurate and up-to-date patient records, documenting behavioral observations and infection control measures.
- Utilized electronic health record systems to streamline patient data management and enhance care coordination.
Server
3 Years 7 Months- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to streamline food delivery processes, reducing wait times.
- Trained new staff on menu knowledge and efficient service techniques, improving team performance.
Education
Licensed Vocational Nursing - Diploma
California Alcohol and Drug Counselor - Certificate
General Education
Skills
Attention to Detail
Communication
Empathy
Multitasking
Multi-tasking
Adaptability
Relationship building
Email and telephone etiquette
Communication protocols
Certification
BLS
Timeline
Case Manager
KKB Health Solutions
05.2023 - CurrentRead More
Behavioral Health Tech/Infection Control Officer
ClearLife Recovery
10.2022 - 05.2023Read More
Server
Outback Steakhouse
10.2018 - 05.2022Read More
Northwest Shoals Community College GED
General Education
Read More
Christian Institute
California Alcohol and Drug Counselor - Certificate
Read More
American Career College
Licensed Vocational Nursing - Diploma
Read More