Emily Estrela Rebelo
Brampton
Summary
Detail-oriented Dental Receptionist with 9+ years in busy clinics, skilled in managing patient scheduling, verifying insurance, and handling inquiries with empathy. Proven ability to streamline workflows, accurately process payments, and create a warm, efficient environment, committed to enhancing overall patient experience and supporting clinical staff.
Overview
9
9
years of professional experience
Work History
Administrative/Clerical Assistant
Parkway Dentistry
09.2021 - Current
- Processed insurance claims for accounts payable efficiently. Assisted patients with billing inquiries and provided necessary support. Facilitated smooth patient interactions during the billing process.
- Managed incoming phone calls and emails to ensure timely communication.
- Managed office operations by overseeing opening and closing procedures.
- Assisted teams in completing projects on schedule and within budget parameters. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed cash handling procedures to ensure accurate financial transactions.
- Managed comprehensive record-keeping systems to ensure data accuracy and accessibility.
- Managed scheduling processes to optimize resource allocation and team productivity.
- Articulated treatment plans to clients, ensuring comprehensive understanding and engagement.
Administrative Assistant
Axis Dental
08.2016 - 09.2021
- Welcomed customers with warmth and directed them to the waiting area.
- Oversaw reception and waiting area upkeep, ensuring cleanliness and order.
- Maintained comprehensive records of customer visits, follow-ups, and treatment plans.
- Clarified treatment plan details to customers as needed.
- Addressed patient inquiries regarding dental procedures, ensuring clarity and understanding.
- Processed and documented daily payments while ensuring accurate preparation of weekly bank deposits.
- Organized and prioritized daily mail distribution processes.
- Articulated treatment plans to clients, ensuring comprehensive understanding and engagement.
- Assisted in preparing and organizing fillings for various projects. Supported team members in maintaining quality standards during filling processes. Contributed to timely completion of tasks by coordinating with colleagues.
- Managed office opening and closing procedures to ensure operational efficiency.
Skills
- Phone and email etiquette
- Office administration
- Administrative support
- Excellent multitasking capability
- Punctual and reliable
- Appointment scheduling
- Time management
- Database entry
- File organization
- Office management
- Microsoft office
- Document preparation
- Accounts receivable experience
- Payment tracking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Languages
English
Full Professional
Portuguese
Full Professional
References
Available upon request
Timeline
Administrative/Clerical Assistant
Parkway Dentistry
09.2021 - Current
Administrative Assistant
Axis Dental
08.2016 - 09.2021