Emily Esqueda
Panorama City
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer service and team collaboration. Adept at managing cash flow operations and mentoring staff, I leverage adaptability and attention to detail to enhance business processes. Bilingual in Spanish, I foster positive customer interactions and ensure compliance with health and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Panorama City
03.2021 - Current
- Quick to embrace challenges and changes in priority, providing significant results with high levels of accuracy.
- Collaborated with 4 to 10 employees each shift to strategize and excite, exceeding company performance metrics.
- Built rapport with new and returning customers to promote the company's mission and values.
- Defused volatile customer interactions calmly and courteously, fostering a positive atmosphere for customers.
- Meticulously managed the cash flow operations totaling $3,000 to $9,000 per shift, including gratuity tip distribution for all employees.
- Mentored 10+ new and existing employees on selling strategies, customer relationship management, and advanced product knowledge.
Dental Receptionist
Global Dental Practice
Los Angeles
07.2019 - 05.2021
- Warmly welcomed 10 to 20 guests per shift, coordinated check-in, collected insurance, and directed them to their destination.
- Maintained a sterile environment by cleaning dental equipment, promoting patient safety, and comfort.
- Provided administrative and clerical support via EMR systems and the digitization of documents.
- Assisted the dentist, providing instruments and suctioning for both routine and specialty procedures, always working proactively to anticipate needs.
- Handled incoming phone calls and emails, providing accurate information to patients regarding services or scheduling.
- Maintained detailed records of patient interactions, ensured timely follow-ups, and scheduled confirmed work orders with technicians for a seamless experience.
Education
GED -
CHAMPS Charter High School
Van Nuys, CA06-2019
Skills
- Adaptability
- Conversant in Spanish
- Business process improvement
- Organizational development
- Executive communication
- Team building
- Health and safety compliance and training
- Schedule management
- POS systems
- Customer service
- Attention to detail
- Complex problem solving
Certification
- Food Handlers Card
- First Aid
- Coffee Master
Languages
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Barista
Starbucks
03.2021 - Current
Dental Receptionist
Global Dental Practice
07.2019 - 05.2021
GED -
CHAMPS Charter High School
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