Emily Ellazar
Toronto,ON
Summary
Energetically advanced mentorship and client relations at Humber College and the Government of Ontario, enhancing academic support and life skills development. Achieved significant improvements in mentee goal attainment and client satisfaction through innovative communication strategies and problem-solving skills. Demonstrated exceptional accuracy in financial transactions, contributing to increased customer loyalty at Irange Toronto. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Peer Mentor
Humber College
08.2022 - 04.2024
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Participated in ongoing training to enhance mentoring skills and stay updated on best practices in student success strategies.
Cashier
Irange Toronto
06.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Client Liaison Agent
Government Of Ontario
05.2023 - 05.2023
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Applied Arts - Paralegal Studies
Humber College
Toronto, ON05.2024
Skills
- Life Skills Development
- Organization
- Accuracy
- Communication
- Efficiency
- Colloraboration
- Adaptability
- Tech-Savy
- Detail oriented
- Professionalism
- Learning
- Recordkeeping strengths
- Document and Records Management
- Microsoft Office
- Customer service expertise
Timeline
Client Liaison Agent
Government Of Ontario
05.2023 - 05.2023
Senior Peer Mentor
Humber College
08.2022 - 04.2024
Cashier
Irange Toronto
06.2022 - 09.2023
Bachelor of Applied Arts - Paralegal Studies
Humber College
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