Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Emily Edmonson

Toronto,Canada

Summary

Professional with 7+ years in the airline industry, serving as Lead Flight Attendant and Instructor. Delivered exceptional service and conducted impactful training sessions while contributing to Air Canada's In-Service Experience Design Team. Recently earned a Digital Marketing Diploma, acquiring skills in brand promotion, social media strategy, and content creation. Proficient in video production and photography, focused on enhancing customer engagement through creative digital content.

Overview

12
12
years of professional experience

Work History

Lead Flight Attendant/ Instructor /In-flight Service Design

Air Canada, Lester B. Pearson International Airport
10.2018 - 05.2025
  • Enhanced customer satisfaction by ensuring timely and efficient in-flight services.
  • Maintained a safe and comfortable environment for passengers by enforcing safety regulations and procedures.
  • Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
  • Trained new flight attendants to ensure consistent high-quality service across all flights.
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Implemented new training programs that increased crew proficiency in emergency response procedures and first aid skills.
  • Resolved passenger conflicts and medical emergencies during flights.

Manager

The Latest Scoop - Clothing
09.2021 - 04.2022
  • Increased store profitability by 20% with the implementation of cost-saving measures and efficient inventory management strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Directed daily operations to ensure seamless store functionality.
  • Developed strategic sales initiatives to enhance customer engagement.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Bartender

The Three Brits Public House
04.2021 - 12.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server

Real Sports Bar & Grill
06.2013 - 09.2016
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Diploma - Digital Marketing

Trios College
11.2023

OSSD -

Birchmount Park Collegiate Institute
01.2010

Skills

  • Confident speaking abilities
  • Conflict resolution skills
  • First aid and emergency preparedness training
  • Brand awareness strategies
  • Proficient in SEO strategies
  • Client relationship management
  • Execution of marketing initiatives
  • Effective team leadership
  • Microsoft 365 proficiency
  • Certified in Google digital marketing
  • Brand strategy development
  • Skilled in videography and editing
  • Employee development coaching
  • POS software proficiency
  • Collaborative relationship management

Interests


  • Music
  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Travelling

Timeline

Manager

The Latest Scoop - Clothing
09.2021 - 04.2022

Bartender

The Three Brits Public House
04.2021 - 12.2021

Lead Flight Attendant/ Instructor /In-flight Service Design

Air Canada, Lester B. Pearson International Airport
10.2018 - 05.2025

Server

Real Sports Bar & Grill
06.2013 - 09.2016

Diploma - Digital Marketing

Trios College

OSSD -

Birchmount Park Collegiate Institute

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Emily Edmonson