Emily Duplisea
Saint John,NB
Summary
Dynamic service professional with a strong work ethic and proven customer service skills from McDonald's. Expert in cash handling and multitasking, consistently enhancing customer satisfaction and achieving sales targets. Recognized for reliability and teamwork, contributing to a positive workplace culture and exceeding expectations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Service Crew Member
McDonalds
Saint John, NB
06.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Overnight Stocker
Walmart
Saint John, NB
12.2020 - 06.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Cashier
Sobeys
Saint John, NB
11.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
Ride Operator
Stuffy Riders
Saint John, NB
08.2018 - 10.2018
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
Crew Kitchen Staff Member
McDonald's
Saint John, NB
05.2016 - 08.2017
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
- Supported management in meeting budget goals through careful use of resources and minimizing waste.
- Contributed to increased sales by ensuring timely food preparation and adhering to strict quality standards.
- Demonstrated adaptability by quickly learning new recipes and menu items as they were introduced, ensuring consistent quality across all offerings.
- Collaborated with team members to improve overall efficiency, resulting in shorter wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Operated kitchen equipment in accordance with manufacturer instructions.
Education
High School Diploma -
Harbor View High School
Saint John, NB06.2017
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Cash handling
- Stress tolerance
- Safe handling standards
- Menu memorization
- Hospitality service expertise
- Reliability and punctuality
- Relationship building
- Order accuracy
- Point of sale operation
- Task assistance
- Multitasking and organization
- Problem-solving
- Teamwork and collaboration
- Integrity and honesty
- Clear communication
- Customer engagement
- Flexible schedule
- Taking orders
Languages
English
Native or Bilingual
Timeline
Service Crew Member
McDonalds
06.2022 - Current
Overnight Stocker
Walmart
12.2020 - 06.2022
Cashier
Sobeys
11.2018 - 12.2019
Ride Operator
Stuffy Riders
08.2018 - 10.2018
Crew Kitchen Staff Member
McDonald's
05.2016 - 08.2017
High School Diploma -
Harbor View High School