Emily Donaldson
St. Thomas,ON
Summary
Experienced retail and customer service professional with a strong track record in cashhandling, customer assistance, and sales support. Skilled in operating POS systems and maintaining organized work environments. Proven ability to deliver excellent service and enhance customer satisfaction in various settings.
Overview
13
13
years of professional experience
Work History
Cashier
Canadian Tire, St. Thomas, ON
09.2021 - Current
- Operates cash register and all POS functions while accurately verifying merchandise quantities, descriptions and prices
- Maintains merchandise around the cash area and ensures that retail basics are being executed (eg. cleaning, stocking and facing merchandise.)
- Balances cash and is aware of how much cash is on hand at all times
Sales Associate
Goodwill Industries, St. Thomas, ON
12.2020 - 09.2021
- Process sales through POS system
- Replenish store stock and maintain a clean and organized work environment
- Provide in store assistance to customers
Moment Maker
TLS - Connecting Voices, London, ON
06.2020 - 08.2020
- Respond to incoming communication from customers – telephone, email, websites
- Schedule leads and appointments
- Accurately record customer information into the database/platform
Hairstylist / Keyholder
Regis Salon / MasterCuts, Thunder Bay, ON
11.2018 - 12.2019
- Provided clients with technical hair services, including, but not limited to cutting, colouring, perming and special occasion hair
- Counted and documented daily opening and closing cash amounts
- Upheld the standards of sanitation and sterilization as directed by law and the salon’s policies and procedures
Hairstylist / Beauty Consultant
Chatters Salon, Thunder Bay, ON
02.2017 - 09.2018
- Handled numerous administrative duties, including answering phones, data entry and scheduling appointments
- Utilized effective listening skills to determine the client’s needs
- Responsible for accepting payments for both retail products and services
Shift Supervisor
Merla Mae Ice Cream, Thunder Bay, ON
04.2013 - 06.2016
- Handling cash and credit transactions while providing excellent customer service
- Preparing food orders while maintaining proper food and safety standards
- Provided each customer with excellent customer service
Shift Supervisor / Keyholder
New York Fries, Thunder Bay, ON
10.2013 - 03.2016
- Counted and documented daily opening and closing cash amounts
- Prepared food orders correctly and efficiently in a fast paced environment
- Practiced and upheld proper food and safety standards
Store Clerk
Green Earth, Thunder Bay, ON
04.2012 - 06.2013
- Successfully assisted customers with products selections and purchases
- Achieved and exceeded daily sales goals by promoting additional products
- Handled cash, credit, return and exchange transactions and became proficient with POS system
Education
Nu Wave School of Hair Design - Hairstyling and Aesthetics
Nu Wave School of Hair Design
Thunder Bay, ON06.2017
Confederation College - Business - Human Resources
Confederation College
Thunder Bay, ON04.2014
Skills
- Active listening and communication
- Punctuality
- Creativity
- Customer Service
- POS system proficiency
- Cash handling expertise
- Team collaboration
- Inventory management
- Retail sales support
Languages
English
Native or Bilingual
Timeline
Cashier
Canadian Tire, St. Thomas, ON
09.2021 - Current
Sales Associate
Goodwill Industries, St. Thomas, ON
12.2020 - 09.2021
Moment Maker
TLS - Connecting Voices, London, ON
06.2020 - 08.2020
Hairstylist / Keyholder
Regis Salon / MasterCuts, Thunder Bay, ON
11.2018 - 12.2019
Hairstylist / Beauty Consultant
Chatters Salon, Thunder Bay, ON
02.2017 - 09.2018
Shift Supervisor / Keyholder
New York Fries, Thunder Bay, ON
10.2013 - 03.2016
Shift Supervisor
Merla Mae Ice Cream, Thunder Bay, ON
04.2013 - 06.2016
Store Clerk
Green Earth, Thunder Bay, ON
04.2012 - 06.2013
Nu Wave School of Hair Design - Hairstyling and Aesthetics
Nu Wave School of Hair Design
Confederation College - Business - Human Resources
Confederation College
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