EMILY DICKINSON
Folsom
Summary
Detail-oriented Administrative Assistant with extensive experience supporting administrative operations, HR functions, customer service, and e-commerce order processing. Skilled in maintaining confidentiality, improving workflow efficiency, and supporting both employees and customers in fast-paced retail environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Dick's Sporting Goods
Folsom
03.2023 - Current
- Manage daily administrative operations
- Maintain accurate employee and operational records while handling confidential personnel information
- Coordinate and schedule interviews, supporting the hiring and recruitment process
- Assist with payroll processing and timekeeping to ensure accuracy and timely submissions
- Lead onboarding and training for all new employees, ensuring smooth integration and compliance with company policies
- Support HR functions including new hire paperwork and personnel file maintenance
- Assist customers on the sales floor, providing product information and support to enhance customer experience
- Maintained communication between departments to ensure smooth workflow.
- Prepared reports and presentations for team meetings and management reviews.
- Supported event planning efforts for store promotions and community activities.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Front End Lead - Key Holder
Dicks Sporing Goods
Folsom
07.2018 - 03.2023
- Trained new staff on customer service protocols and best practices.
- Supervised daily operations and maintained store organization and cleanliness.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Ensured compliance with all safety regulations, policies and procedures.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Coordinated promotional activities such as shop events, special offers and discounts to increase sales volume.
Education
High School Diploma -
Choices Charter School
CaliforniaSkills
- Administrative Support
- Employee Onboarding & Training
- Interview Scheduling
- Payroll Support
- Confidential Records Management
- Customer Service & Sales Support
- Online Order Processing (E-commerce)
- Data Entry & Record Keeping
- Microsoft Office (Word, Excel, Outlook)
- Communication & Organization
References
References available upon request.
Timeline
Administrative Assistant
Dick's Sporting Goods
03.2023 - Current
Front End Lead - Key Holder
Dicks Sporing Goods
07.2018 - 03.2023
High School Diploma -
Choices Charter School