Summary
Overview
Work History
Education
Hobbies and Interests
References
Timeline
Generic

Emily DeMarce

Edmonton,AB

Summary

Energetic, hard working and customer focused employee. I show up early and don't leave until all tasks are complete. Worked in family businesses where the expectations were very high and even higher if employees were family. I am detailed orientated and enjoy following a process, as well as creating new processes. I consider myself a “People Person” and really enjoy working with customers and co-workers and fortunately, they also like working with me.

Overview

11
11
years of professional experience

Work History

Barista Shift Supervisor

Mandolin Books and Coffee Company
05.2023 - 10.2024
  • Accurately completed end-of-day financial tasks worth over $1000.00 of cash and card transactions daily.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Learned and adapted quickly to new technology and software applications.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted owner in store closure, auctioning items, communicating to the public, moving and cleaning space after closure.

Office Administrator

Square One Water Heat & Air Inc.
08.2021 - 04.2023
    • System set up (QuickBooks, SimPro, SiteDocs, WCB, Microsoft)
    • Customer Service and Reception
    • Health and Safety Program launch and management
    • AASP Membership
    • SECOR and then COR
    • First Aid A & C
    • Safety Meetings
    • Accounts receivable/Accounts Payable
    • Invoice reconciliation and filing
    • Building permits and renewals for multiple cities
    • Software
    • Microsoft 365
    • Microsoft Word
    • Microsoft Excel
    • Google Workspace
    • QuickBooks
    • SiteDocs
    • SimPro payroll system
    • Tracked office supplies and restocked low items to keep team members on-task and productive.
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
    • Reconciled account files and produced monthly reports.
    • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
    • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Receptionist/Administrative Assistant

Habberjam Mechanical Inc.
01.2019 - 10.2021
  • Reception
  • Invoice reconciliation and filing
  • Managed a fleet of 27 vans
  • Scheduled maintenance
  • Registration and insurance
  • Record keeping
  • Collision Reports
  • Unit detailing
  • Unit Inspection Reports
  • GPS Tracking
  • OHS Compliance
  • Software
  • Microsoft 365
  • Microsoft Word
  • Microsoft Excel
  • Sage 50
  • Outlook

Barista/Cashier

FRATELLO COFFEE CO
01.2016 - 11.2017
  • Barista
  • Retail Sales
  • Customer support
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.

Barista/Cashier/Server

Bagels & Brew Bistro
03.2014 - 12.2016
  • Baking
  • Kitchen trained
  • Barista
  • Food safe

Barista/Cashier

Safeway Starbucks
06.2013 - 10.2014
  • Food safe certification
  • Full time barista
  • Cashier

Education

Food Safe -

Emergency First Aid CPR/AED Level A -

AASP-Secore certified -

Emergency First Aid CPR/AED Level C -

Highschool diploma -

Chinook Learning Services
Calgary, AB
01-2017

Hobbies and Interests

  • Art
  • Jewelry making
  • Reading
  • Hunting/Fishing
  • Camping
  • Anything outdoors

References

  • Lianne Traynor, Mandolin Books & Coffee Company, Owner, 780-906-2813
  • Tom Hayduk, Square One Water Heat & Air Inc., GM, 780-964-0742
  • Alysha Webb, Habberjam Mechanical Inc., Office Manager, 780-616-2229


Timeline

Barista Shift Supervisor

Mandolin Books and Coffee Company
05.2023 - 10.2024

Office Administrator

Square One Water Heat & Air Inc.
08.2021 - 04.2023

Receptionist/Administrative Assistant

Habberjam Mechanical Inc.
01.2019 - 10.2021

Barista/Cashier

FRATELLO COFFEE CO
01.2016 - 11.2017

Barista/Cashier/Server

Bagels & Brew Bistro
03.2014 - 12.2016

Barista/Cashier

Safeway Starbucks
06.2013 - 10.2014

Emergency First Aid CPR/AED Level A -

AASP-Secore certified -

Emergency First Aid CPR/AED Level C -

Food Safe -

Highschool diploma -

Chinook Learning Services

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Emily DeMarce