EMILY DAWSON
Toronto
Summary
Resourceful Customer Care Associate recognized for high productivity and efficient task completion. Specializes in effective communication, conflict resolution, and time management skills. Excels in active listening, empathy, and patience to provide exceptional customer service. Navigates challenging customer interactions with calm professionalism, ensuring positive outcomes.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Sales Associate
Aerie
05.2026 - Current
- Engaged customers through personalized service and product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Assisted in merchandising and maintaining store presentation standards.
Customer Care Associate
Empire Communities
05.2021 - 08.2024
- Collaborated with sales teams to provide seamless customer service support.
- Assisted customers with inquiries and concerns regarding property developments.
- Maintained accurate records of customer interactions and transactions.
Instructor Therapist
Ohana IBI/ABA Services
03.2021 - 05.2021
- Implemented Applied Behavior Analysis techniques during therapy sessions.
- Developed individualized therapy plans for clients with developmental disabilities.
- Collaborated with families to provide support and training on behavioral strategies.
Brand Representative
Abercrombie Kids
02.2016 - 03.2020
- Engaged customers with product knowledge and brand storytelling.
- Fostered a welcoming environment to enhance customer experiences.
- Assisted in visual merchandising to maintain appealing store displays.
Cashier
Sky Zone Trampoline Park
09.2013 - 08.2015
- Processed customer transactions efficiently and accurately at trampoline park.
- Assisted guests with inquiries and provided excellent customer service.
- Maintained cleanliness and organization at cash register and surrounding areas.
Volunteer
Lawrence Park Children's Day Camp
07.2012 - 07.2012
- Supervised groups of children during recreational and educational activities.
- Assisted in organizing daily activities for children at summer camp.
- Prepared materials and resources for arts and crafts sessions.
Volunteer
PC Children's Charity
11.2011 - 11.2011
Education
Diploma - Social Service Work
George Brown College
Toronto 09.2025 - 06.2026
Fashion Management Diploma -
George Brown College
Toronto 09.2024 - 03.2025
Bachelor of Arts Degree - Psychology
Ryerson University
Toronto 09.2016 - 06.2021
Bachelor of Commerce Level 1 - Marketing
Telfer School of Management
Ottawa, ON 09.2015 - 01.2016
GED -
Leaside High School
Toronto 09.2011 - 06.2015
Skills
- Sales
- Visual Merchandising
- Salesforce
- Customer support
- Call center experience
- Data entry
- Data Management
- Event Planning
- Microsoft Office
- Team collaboration
- Effective communication
- Verbal communication
- Conflict resolution
- Complaint handling
- Email correspondence
- Detail Oriented
- Brand representation
Timeline
Sales Associate
Aerie
05.2026 - Current
Diploma - Social Service Work
George Brown College
09.2025 - 06.2026
Fashion Management Diploma -
George Brown College
09.2024 - 03.2025
Customer Care Associate
Empire Communities
05.2021 - 08.2024
Instructor Therapist
Ohana IBI/ABA Services
03.2021 - 05.2021
Bachelor of Arts Degree - Psychology
Ryerson University
09.2016 - 06.2021
Brand Representative
Abercrombie Kids
02.2016 - 03.2020
Bachelor of Commerce Level 1 - Marketing
Telfer School of Management
09.2015 - 01.2016
Cashier
Sky Zone Trampoline Park
09.2013 - 08.2015
Volunteer
Lawrence Park Children's Day Camp
07.2012 - 07.2012
Volunteer
PC Children's Charity
11.2011 - 11.2011
GED -
Leaside High School
09.2011 - 06.2015